{"id":612040,"url":"https://alion.io/job/fonio-account-manager-uk","title":"Account Manager (UK)","company":{"id":672945,"name":"fonio","domain":"fonio.ai","url":"https://alion.io/company/fonio-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":30,"ghost_share":0,"stale_share":0.1,"repost_share":0,"time_to_fill_p50_days":112,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":95000,"currency":"GBP","period":"year","gross":null,"usd_annual":125558},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-14T08:52:01Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-12T15:28:05Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"About fonio\nWe grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.\nFonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products.\nWe move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.\nJoin one of Europe’s fastest-growing companies.\nYour Role\nYou actively manage our existing customer accounts and act as their primary point of contact across the entire customer lifecycle. Your focus is on continuously increasing the value our AI phone assistant delivers, expanding use cases, and identifying additional potential.\nYou regularly run review, discovery, and upsell conversations with existing customers, analyse their usage, and demonstrate how our AI can automate further processes and deliver measurable impact.\nYou own expansion revenue within your customer portfolio - from upgrades and add-ons to renewals - working towards clear monthly and quarterly quotas.\nAlongside the commercial side, you carry a strong customer success component: you ensure customers are successfully onboarded, use the product optimally, and stay satisfied long-term. You bring market feedback back into the team in a structured way.\nYou work closely with Customer Success, Product, and Marketing, ensuring clean handovers, reliable forecasts, and a well-maintained pipeline in the CRM.\nWhat to Expect\nAccount Ownership: Responsibility for your own existing-customer portfolio with a clear focus on upsell & retention.\n\nExpansion Sales: Identifying and realising growth potential within existing accounts.\n\nCustomer Success Focus: Regular touchpoints, QBRs, and proactive support to maximise customer success.\n\nPipeline & Forecast: Structured account planning, clean CRM maintenance, and reliable revenue forecasting.\n\nTeamwork: Close collaboration with Customer Success, Product, and Marketing.\n\nImpact: Actively shaping our account & expansion motion in a fast-scaling AI startup.\n\nWhat We Offer\n€65,000 - €95,000 OTE (base + uncapped commission, depending on experience)\n\nOn-site in Vienna\n\nTop equipment of your choice & extremely short decision-making paths\n\nClose collaboration with Product, Marketing & Customer Success\n\nA strong, scaling AI product with real customer value\n\nWhat You Bring\nAt least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus)\n\nExperience in upselling, renewals, or expansion revenue across existing customers\n\nStrong product and technology understanding; you're highly AI-savvy\n\nStructured working style, ownership mindset, and customer focus\n\nNative-level English, confident in calls, reviews & demos\n\nApplication Process\n15 min recruiter intro call\n\n45 min content interview incl. a short case study\n\n20 min conversation on culture, expectations & details","description_format":"text","description_chars":2844,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-10T18:14:47Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.81,"p_room":0.72,"age_days":58,"expected_fill_days":112,"reasons":["conf:3","win:mid","crowd:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":125558,"is_top_pay":true},"html_url":"https://alion.io/job/fonio-account-manager-uk","json_url":"https://alion.io/job/fonio-account-manager-uk.json","meta":{"generated_at":"2026-10-12T16:25:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26229,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672945},"rest":"https://alion.io/mcp/rest/get_company?id=672945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffonio-account-manager-uk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffonio-account-manager-uk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffonio-account-manager-uk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fonio-account-manager-uk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffonio-account-manager-uk"}]}