{"id":612072,"url":"https://alion.io/job/fonio-customer-experience-manager","title":"Customer Experience Manager","company":{"id":672945,"name":"fonio","domain":"fonio.ai","url":"https://alion.io/company/fonio-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":51,"ghost_share":0,"stale_share":0.255,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vienna, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":80000,"currency":"EUR","period":"year","gross":null,"usd_annual":89223},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Make.com","optional":false},{"name":"n8n","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-07-09T12:37:46Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T17:33:40Z","board_verified":true,"closed_at":null,"days_open":124,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":123},"description":"About fonio\nfonio.ai is a market leader in AI agents for SMBs. We started with phone agents and now also cover WhatsApp, web chat, email and a full AI phone system. We’re growing fast across Europe, the UK, the US and Brazil.\nWe grew from $1M to $10M ARR in under 12 months, then went from $10M to $20M in about 8 weeks. Today we serve 10,000+ customers.\nWe move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.\nJoin one of the fastest-growing companies!\nYour role\nYou are the interface between customers, Product and Sales. You support our customers, solve technical problems, and make sure fonio is integrated into their workflows successfully and for the long term.\nWhat to expect\nCustomer care & support: You handle customer enquiries by email, chat and sometimes phone\n\nProblem solving: You solve technical issues around telephony, SIP and integrations. If something gets too technically complex, you bring in the Product team\n\nProduct feedback: You are right next to the customer, so you feed your daily insights straight back to Product and help shape product development every day\n\nProcess management: You help build support processes that scale\n\nMaintain the Help Center\n\nPass feedback on to the Product team\n\nWho we're looking for\n2+ years in Customer Success or Support, ideally B2B SaaS\n\nTechnical understanding (API, SIP, VoIP)\nExperience with tools such as n8n, make.com, Codex or similar\n\nIdeal: experience with phone systems (PBX, VoIP, SIP)\n\nNative-level German, good English skills\n\nWhat we offer\nCompetitive salary: €65,000-€80,000\n\nEquity: you're helping build this, so you should get a share of it.\n\nFood & drinks: in the Vienna office, lunch and dinner are on us (plus all the drinks your heart desires, and yes, we also have protein bars and vitamins).\n\nEquipment of your choice: whatever makes you happy.\n\nRegular team offsites.\n\nApplication process\n15 min intro call\n\n30 min skills interview\n\n20 min culture fit with the founders\n\nHow we hire?\nWe're AI-native, including in hiring. AI helps us to remain efficient, but people make every decision.\nfonio is an equal opportunity employer. We hire for talent and ownership, whatever your background is.\nNeed an adjustment in the process? Just tell us.\nPlease send your CV in English. Then knock us off our feet","description_format":"text","description_chars":2322,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Proficiency (C2)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-10T18:14:47Z"},{"event":"close","at":"2026-10-22T13:17:33Z"},{"event":"reopen","at":"2026-11-06T18:30:43Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.495,"p_room":0.36,"age_days":123,"expected_fill_days":66,"reasons":["seen:3","velocity","win:tail","crowd:"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":89223,"is_top_pay":true},"html_url":"https://alion.io/job/fonio-customer-experience-manager","json_url":"https://alion.io/job/fonio-customer-experience-manager.json","meta":{"generated_at":"2026-11-10T22:51:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672945},"rest":"https://alion.io/mcp/rest/get_company?id=672945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffonio-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffonio-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffonio-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fonio-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffonio-customer-experience-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":612072}},{"tool":"search_jobs","arguments":{"company":"fonio.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":612072},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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