# Customer Success Manager (US)

About fonio fonio.ai is a market leader in AI agents for SMBs. We started with phone agents and now also cover WhatsApp, web chat, email and a full AI phone system. We’re growing fast across Europe, the UK, the US and Brazil. We grew from $1M to $10M ARR in under 12 months, then went from $10M to $20M in about 8 weeks. Today we serve 10,000+ customers. We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings. Join one of the fastest-growing companies! The Role As a Technical Customer Success Manager in the US, you are the first person every new American customer works with after signing. You own their onboarding, adoption, satisfaction and retention - end to end. This is not a ticket queue. You'll run a high volume of short, focused calls with SMB owners - dental practices, law firms, HVAC companies, med spas, real estate teams - figure out how their business runs, and turn our AI agent into something they can't live without. Some customers need you for 15 minutes, some need you to build the whole thing with them. You'll know the difference within the first two minutes of a call. And because you're first, there no structure holding you back. W

- **Id**: 3882129
- **Url**: <https://alion.io/job/fonio-customer-success-manager-us>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: explicit
- **Locations**: New York, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: closed
- **First seen at**: 2026-11-06T17:02:21Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-07T16:06:13Z
- **Board verified**: no
- **Closed at**: 2026-11-07T16:06:13Z
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4293
- **Description truncated**: no
- **Relocation offered**: yes
- **Industries**: Conversational AI, AI Agents

## Company

- **Id**: 672945
- **Name**: fonio
- **Domain**: fonio.ai
- **Url**: <https://alion.io/company/fonio-2>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

### Truth index

- **Grade**: A
- **Score**: 89
- **Open postings**: 51
- **Ghost share**: 0
- **Stale share**: 0.255
- **Repost share**: 0
- **Time to fill p50 days**: 66
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **AI Agents** — Optional: no
- **Cursor** — Optional: no
- **HubSpot** — Optional: no
- **n8n** — Optional: no
- **OpenAI Codex** — Optional: no
- **WhatsApp** — Optional: no
- **Zapier** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-06T18:30:43Z
- Event: close; At: 2026-11-07T16:06:13Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.