{"id":2473826,"url":"https://alion.io/job/fonio-junior-customer-success-manager-dach","title":"Junior Customer Success Manager (DACH)","company":{"id":672945,"name":"fonio","domain":"fonio.ai","url":"https://alion.io/company/fonio-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":28,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vienna, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":55000,"currency":"EUR","period":"year","gross":null,"usd_annual":61772},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Fine-tuning","optional":false},{"name":"HubSpot","optional":false},{"name":"Voice Agents","optional":false}],"status":"live","first_seen_at":"2026-10-13T19:56:05Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-26T13:35:57Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About fonio\nWe build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love.\nOur AI handles every call automatically. But voice is just the beginning. Our vision: to build the world’s first fully automated CRM.\n11,000+ customers. >€15M ARR. ~30% monthly growth.\nWe live ownership. You’re responsible for your projects and tasks end-to-end. No politics, few meetings, direct feedback. At fonio you’ll build alongside the smartest and most ambitious people around.\nJoin us now to be part of one of Europe’s most exciting growth stories!\nYour Role\nAs Junior Customer Success Manager for Activation in DACH, you make sure every new German-speaking customer goes from “just signed” to “fonio picks up our calls every day”. You own the first weeks of the customer journey: setting up their AI assistant, testing and fine-tuning it, and getting it live on their phone line.\nYou’ll spend most of your time in onboarding calls with customers and inside the fonio platform. You learn how every feature works and figure out the best setup for each customer, whether that’s a dental practice in Munich, a law firm in Vienna or a car workshop in Zurich.\nWhat to expect\nRun onboarding calls with new DACH customers and set up their AI assistant together with them\n\nTranslate each customer’s business into a working setup: prompt, knowledge base, call transfers, notifications and integrations\n\nTest and fine-tune assistants until they’re ready to go live, so customers don’t get stuck in “almost done”\n\nHelp customers connect their phone system and get call forwarding running\n\nFollow up with customers who signed but aren’t active yet, and get them over the line\n\nBecome a power user of the platform: learn how each feature works and which setup fits which use case\n\nBring patterns and friction points from onboardings back to Product and CS to improve templates, guides and the product\n\nHand activated customers over to Customer Success with a clean setup and clear notes\n\nTrack your onboardings and activation results in HubSpot\n\nWho We're Looking For\n0-2 years of experience in a customer-facing role (onboarding, support, CS, sales, hospitality or customer service) or a strong graduate profile. Internships count.\n\nNative or C2 German, fluent English\n\nBasic technical skills and real curiosity about how things work. You enjoy clicking through a platform until you understand it, and you’re not scared of webhooks, APIs or phone settings.\n\nYou like solving puzzles: “How do I build this for this customer?” excites you\n\nYou explain things simply and stay patient with non-technical customers, by phone or video\n\nStructured: you can run several onboardings in parallel without dropping anything\n\nHands-on and quick to learn. You take initiative and don’t wait to be told what to do.\n\nWilling to relocate to Vienna\n\nWhat We Offer\n€50,000-55,000\n\nYou’ll learn AI and voice tech faster than anywhere else, with a real path into Customer Success, Solutions or Forward Deployment\n\nLunch and dinner are on us. Every day.\n\nThe fridge is always full: Red Bull, Mate, Cola, Almdudler and more\n\nNeed a tool, course or book? It’s yours. No approval loops.\n\nYour setup, your choice: pick the gear you want to work with\n\nA product customers actually love: 4.5 stars on Trustpilot, Google and OMR. It mostly sells itself.\n\nOnsite in Vienna with a team that’s here to do the best work of their careers\n\nHiring Process\n20 min intro call\n\n30 min skill interview\n\n15 min with interview with our CCO\n\n20 min culture call with our Founders","description_format":"text","description_chars":3580,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Switzerland","iso":"CH","kind":"region"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-13T20:42:57Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":12,"expected_fill_days":79,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":61772,"is_top_pay":true},"html_url":"https://alion.io/job/fonio-junior-customer-success-manager-dach","json_url":"https://alion.io/job/fonio-junior-customer-success-manager-dach.json","meta":{"generated_at":"2026-10-26T19:00:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25618,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672945},"rest":"https://alion.io/mcp/rest/get_company?id=672945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffonio-junior-customer-success-manager-dach"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffonio-junior-customer-success-manager-dach"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffonio-junior-customer-success-manager-dach"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fonio-junior-customer-success-manager-dach\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffonio-junior-customer-success-manager-dach"}]}