{"id":612066,"url":"https://alion.io/job/fonio-technical-customer-success-manager-brazil","title":"Technical Customer Success Manager (Brazil)","company":{"id":672945,"name":"fonio","domain":"fonio.ai","url":"https://alion.io/company/fonio-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":29,"ghost_share":0,"stale_share":0.345,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Campinas, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":98000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1998},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-07-28T10:36:07Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-10-21T00:39:04Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"About fonio\nWe grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.\nFonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products.\nWe move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.\nJoin one of Europe’s fastest-growing companies.\nYour role\nAs Technical Customer Success Manager for the Brazilian market, you are the primary point of contact for your customer cohort (SMB) once they've signed. You own their implementation, success, satisfaction, and retention end to end.\nThis isn't passive account management. You actively build the relationship, identify value drivers, and make sure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers.\nWhat you'll do\nOwn a portfolio of Brazilian SMB customers across their entire lifecycle with fonio\n\nSpend most of your time in calls and meetings with customers - building relationships, setting up AI agents, surfacing value, and keeping them engaged\n\nRun regular check-ins and trigger proactive calls based on usage signals (low engagement, expansion opportunities, setup friction, etc.)\n\nWork with a ready-made pipeline and clear playbooks - with room to test your own initiatives and ideas to make them better\n\nMaximize the value generated from each customer in your portfolio\n\nSupport customers in setting up their AI assistant and coordinate appointments with our developers for more complex setups\n\nOwn the churn within your cohort - spot risks early and act on them\n\nWork autonomously in HubSpot to manage your activity\n\nYour profile\n2-5 years of experience in Customer Success, Account Management, Sales, or a comparable client-facing role - ideally in SaaS / B2B\n\nNative or C2 Brazilian Portuguese, strong English skills\n\nStructured, autonomous, and results-driven\n\nYou build trust with customers easily - by phone, video, and in person\n\nYou take initiative, test, iterate - and you don't wait to be told what to do\n\nComfortable with a CRM (ideally HubSpot) and a data-driven approach to customer success\n\nIdeally a strong technical understanding - comfortable reading API documentation and error logs to troubleshoot customer setup issues independently\n\nAn affinity for tech / AI products is a real plus\n\nWhat we offer\ncompetitive salary depending on experience + Equity\n\nCLT/PJ contract, whichever works better for you\n\nHealth insurance\n\n30 days of paid vacation\n\nEquipment of your choice\n\nA key role in fonio's launch in Brazil - real ownership over your customers and how we build CS for the Brazilian market\n\nA 70+ person team that values 100% transparency, direct feedback, and flat hierarchies\n\nA product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)\n\nPaid relocation to Vienna for approximately two months\n\nOffice in Campinas, onsite, in an ambitious team that wants to do the most exciting work of their careers\n\nHiring Process\n15 min Intro\n\n30 min Deep Dive\n\n30 min skill with our CS Lead\n\n20 min culture call with founders","description_format":"text","description_chars":3101,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"All levels","optional":false}]},"benefits":["Equity","Health insurance"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-10T18:14:47Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.611,"p_room":0.44,"age_days":83,"expected_fill_days":62,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fonio-technical-customer-success-manager-brazil","json_url":"https://alion.io/job/fonio-technical-customer-success-manager-brazil.json","meta":{"generated_at":"2026-10-21T03:34:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5284,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672945},"rest":"https://alion.io/mcp/rest/get_company?id=672945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffonio-technical-customer-success-manager-brazil"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffonio-technical-customer-success-manager-brazil"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffonio-technical-customer-success-manager-brazil"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fonio-technical-customer-success-manager-brazil\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffonio-technical-customer-success-manager-brazil"}]}