{"id":612037,"url":"https://alion.io/job/fonio-technical-customer-success-manager-german","title":"Technical Customer Success Manager (German)","company":{"id":672945,"name":"fonio","domain":"fonio.ai","url":"https://alion.io/company/fonio-2","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":31,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vienna, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":80000,"currency":"EUR","period":"year","gross":null,"usd_annual":91316},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Make.com","optional":false},{"name":"n8n","optional":false},{"name":"Voice Agents","optional":false}],"status":"live","first_seen_at":"2026-08-14T15:49:20Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-09-25T00:53:35Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"About fonio\nWe build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love.\nOur AI handles every call automatically. But voice is just the beginning. Our vision: to build the world's first fully automated CRM.\n8.000+ customers. >€5M ARR. ~30% monthly growth. Target until EOY: €30M.\nWe live ownership. You're responsible for your projects and tasks end-to-end. No politics, few meetings, direct feedback. At fonio you’ll build alongside the smartest and most ambitious people around.\nJoin us now to be part of one of Europe's most exciting growth stories!\nYour Role\nAs Technical Customer Success Manager for the DACH market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end.\nYou actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups.\nWhat to expect\nOwn a portfolio of DACH SMB customers across their full lifecycle\n\nBuild relationships, surface value, and find new use cases for AI agents to keep customers engaged\n\nSupport customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups\n\nRun check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)\n\nWork with a ready-made pipeline and clear playbooks, with room to test your own initiatives\n\nMaximize the value generated from each customer in your portfolio\n\nSpot churn risks early and act on them\n\nManage your activity autonomously in HubSpot\n\nWho We're Looking For\n2-5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role\n\nIdeally a strong technical understanding - comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently\nExperience with tools like n8n, make.com, codex or similar\n\nAn affinity for tech / AI products is a real plus\n\nNative or C2 German, strong English\n\nStructured, autonomous, results-driven\n\nYou build trust easily with customers, by phone or video\n\nYou take initiative, test, iterate, and don't wait to be told what to do\n\nComfortable with CRM (ideally HubSpot) and data-driven workflows\n\nWilling to relocate to Vienna for 1-2 months initially\n\nWhat We Offer\n€60,000-80,000 OTE\n\nEquity: you help build it, you should own a piece of it\n\nEquipment of your choice\n\nA product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)\n\nRegular team offsites\n\nOffice in Vienna, onsite, in an ambitious team that wants to do the most exciting work of their careers\n\nHiring Process\n15 min intro call\n\n30 min skill interview\n\n20 min culture call with our Founders","description_format":"text","description_chars":2946,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Proficiency (C2)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Dental Care","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-09-10T18:14:47Z"}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.369,"p_room":0.36,"age_days":40,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":91316,"is_top_pay":false},"html_url":"https://alion.io/job/fonio-technical-customer-success-manager-german","json_url":"https://alion.io/job/fonio-technical-customer-success-manager-german.json","meta":{"generated_at":"2026-09-25T02:48:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3022,"day_limit":5000,"remaining_today":1978,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}