# Technical Customer Success Manager (UK)

About fonio We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers. Fonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products. We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings. Join one of Europe’s fastest-growing companies. Your Role As Technical Customer Success Manager for the UK market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end. You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups. What to expect Own a portfolio of UK SMB customers across their full lifecycle Build relationships, surface value, and find new use cases for AI agents to keep customers engaged Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups Run check-ins and proactive calls based on usage signals (low engagement

- **Id**: 612045
- **Url**: <https://alion.io/job/fonio-technical-customer-success-manager-uk>
- **Role**: Management
- **Role family**: Management
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: explicit
- **Locations**: Vienna, Austria, Barcelona, Spain
- **Countries**: AT, ES
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-08-14T08:39:30Z
- **Employer posted date**: 2026-08-14
- **Last verified at**: 2026-11-11T03:36:54Z
- **Board verified**: yes
- **Days open**: 88
- **Description format**: text
- **Description chars**: 2665
- **Description truncated**: no
- **Benefits**: Equity
- **Relocation offered**: yes
- **Industries**: Conversational AI, AI Agents

## Company

- **Id**: 672945
- **Name**: fonio
- **Domain**: fonio.ai
- **Url**: <https://alion.io/company/fonio-2>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

### Truth index

- **Grade**: A
- **Score**: 89
- **Open postings**: 51
- **Ghost share**: 0
- **Stale share**: 0.255
- **Repost share**: 0
- **Time to fill p50 days**: 66
- **Computed at**: 2026-11-10T06:52:35Z

## Salary

- **Min**: 60000
- **Max**: 80000
- **Currency**: GBP
- **Period**: year
- **Usd annual**: 107007

## Technologies

- **AI Agents** — Optional: no
- **Make.com** — Optional: no
- **n8n** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 88

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Proficiency (C2); Optional: no

## Hiring locations

- **United Kingdom** — Iso: GB; Kind: country

## Lifecycle

- Event: open; At: 2026-09-10T18:14:47Z

## Liveness

- **Score**: 12
- **Band**: cold
- **Label**: Long shot
- **P open**: 0.4
- **P active**: 0.708
- **P room**: 0.44
- **Age days**: 87
- **Expected fill days**: 66
- **Reasons**: seen:87, velocity, win:tail, crowd:junior
- **Computed at**: 2026-11-10T06:52:35Z

## Pay

- **Stated usd annual**: 107007
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.