{"id":2722799,"url":"https://alion.io/job/fonio-technical-customer-success-manager-us","title":"Technical Customer Success Manager (US)","company":{"id":672945,"name":"fonio","domain":"fonio.ai","url":"https://alion.io/company/fonio-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":28,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Make.com","optional":false},{"name":"n8n","optional":false}],"status":"live","first_seen_at":"2026-10-16T14:25:33Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-25T13:58:26Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About fonio\nWe grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.\nFonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products.\nWe move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.\nJoin one of Europe’s fastest-growing companies.\nYour Role\nAs Technical Customer Success Manager for the US market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end.\nYou actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups.\nWhat to expect\nOwn a portfolio of US SMB customers across their full lifecycle\n\nBuild relationships, surface value, and find new use cases for AI agents to keep customers engaged\n\nSupport customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups\n\nRun check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)\n\nWork with a ready-made pipeline and clear playbooks, with room to test your own initiatives\n\nMaximize the value generated from each customer in your portfolio\n\nSpot churn risks early and act on them\n\nManage your activity autonomously in HubSpot\n\nWho We're Looking For\n2-5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role\n\nIdeally a strong technical understanding - comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently\n\nExperience with tools like n8n, make.com, codex or similar\n\nAn affinity for tech / AI products is a real plus\n\nNative or C2 English\n\nStructured, autonomous, results-driven\n\nYou build trust easily with customers, by phone or video\n\nYou take initiative, test, iterate, and don't wait to be told what to do\n\nComfortable with CRM (ideally HubSpot) and data-driven workflows\n\nWilling to relocate to Vienna for 1-2 months initially\n\nBased in or willing to relocate afterwards to New York City - this is an onsite, office-first role\n\nWhat We Offer\n$70,000-$150,000 (base + uncapped commission, depending on experience)\n\nEquity: you help build it, you should own a piece of it\n\nEquipment of your choice\n\nA product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)\n\nRegular team offsites\n\nHiring Process\n15 min intro call\n\n30 min skill interview\n\n20 min Call with our CCO\n\n20 min culture call","description_format":"text","description_chars":2708,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-16T15:23:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":79,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/fonio-technical-customer-success-manager-us","json_url":"https://alion.io/job/fonio-technical-customer-success-manager-us.json","meta":{"generated_at":"2026-10-25T16:22:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23500,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672945},"rest":"https://alion.io/mcp/rest/get_company?id=672945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffonio-technical-customer-success-manager-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffonio-technical-customer-success-manager-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffonio-technical-customer-success-manager-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fonio-technical-customer-success-manager-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffonio-technical-customer-success-manager-us"}]}