{"id":1392853,"url":"https://alion.io/job/font-control-inc-senior-pension-operations-analyst","title":"Senior Pension Operations Analyst","company":{"id":1827085,"name":"Pension Insurance Corporation","domain":"pensioncorporation.com","url":"https://alion.io/company/pensioncorporation","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":77},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-07-28T00:00:00Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-10-21T11:19:18Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"Role Purpose:\nThe role requires the ability to effectively collaborate with Risk / Transitions / Finance to secure their buy-in and implement improvements to systems, processes, and technology, as appropriate.\nTo apply knowledge and insights concerning the Customer Operations and how this impacts our policyholders. \nTo deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes to our policyholders, shareholders, and trustees on a consistent basis.\nOur Company values are expected to be reflected in the delivery and performance of every role.\nSpecific accountabilities assigned to the role of Senior Pension Operations Analyst within the Customer Operations:\nSupporting the Pension Services Oversight Manager, Pension Services TPA Manager and Pension Services Technical Manager to maintain oversight of PIC’s Third Party Administrators to ensure PIC Policyholders always receive exceptional customer service, ensuring they are meeting their KPI’s and other commitments\nCollaborates with Third Party Administrators on complex calculations and answers complex pension services queries\nProvide oversight and quality auditing of pension services processes, including but not limited, to Pension Increases, DSARs, overpayment policy, high value payment approval, identifying trends, training opportunities and process improvements\nProvide oversight and auditing of our Third Partner Administration partners process guides to ensure adheres to PIC policies/procedures and pensions legislation, and robust process controls in place\nEnsure our Third Party Administration partners are understanding and working within PIC guidelines and processes for Consumer Duty\nAttends and participates in supplier meetings with our Third Party Administration partners\nSupport data collation and input to internal and external auditor requests\nSupporting the Pension Services Oversight Manager, Pension Services TPA Manager and Pension Services Technical Manager to maintain oversight of Buy In scheme Trustee Administrator’s funding requests, calculation checks and support for responding to miscellaneous requests, ensuring a high level of service to the scheme Trustee\nLiaises with internal teams, such as Transitions, Actuarial and Payroll to deliver a high standard of service for Trustees in relation to new Buy in Scheme risk transfer \nProviding pension technical expertise, with the ability to interpret rules and legislation\nProduces inputs into MI and reports for PIC Senior Management\nHelps identify and implement process improvements/efficiencies in PICs administration model\nUndertakes ad-hoc project work as required, managing work streams and making sure timescales are met\nLiaise with regulatory bodies such as the Financial Ombudsman Service\nTakes ownership for their own learning and development in both technical (e.g. data analysis and critical judgement) and non-technical (self-insight and relationship management) skills of Pension Services Team\nProvides knowledge and insights concerning the Customer Operations function and how this impacts our policyholders\nConduct Rules:\nYou must act with integrity\nYou must act with due skill, care and diligence\nYou must be open and cooperative with the FCA, the PRA and other regulators.\nYou must pay due regard to the interests of customers and treat them fairly.\nYou must observe proper standards of market conduct\nYou must act to deliver good outcomes for retail customers \nPIC operates within the financial services industry and, therefore, is regulated by the FCA (Financial Conduct Authority) and the PRA (Prudential Regulation Authority). It is a requirement for all PIC employees to demonstrate a good understanding of the regulatory framework and how it applies to the Company.\nRequirements\nKnowledge:\nGood technical knowledge of defined benefit pension schemes\nEstablished knowledge of Pensions Administration processing, especially in relation to defined benefit pension schemes\nEstablished knowledge of pensions legislation and its application to pensions administration\nEstablished knowledge of complex manual pension calculations\nFamiliar with pensions buy-ins & buy-outs and transitions process\nSkills:\nStrong organisational & communication skills\nStrong numerical skills\nStrong attention to detail\nAbility to persuade and influence both directly and indirectly\nAbility to organise work to meet deadlines\nAbility to work within defined procedures as recommended by functional teams\nEffective collaboration with key stakeholders\nGood working knowledge of MS Access, MS PowerPoint, MS Word\nGood level of Microsoft Excel competency (intermediate) with a keen desire to develop existing knowledge\nExperience:\nExperience working in defined benefit pensions administration\nExperience of delivering excellent customer service when dealing with external and internal stakeholders\nDE&I at PIC\nAt PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we’re proud of our progress, we recognise there’s work ahead, and we remain dedicated to listening, learning and evolving together.\nBenefits\nIn addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you’ll have access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme, insurance for Travel, Private Medical, Critical Illness, Life Assurance and Income Protection, and much more.","description_format":"text","description_chars":6037,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-09-28T12:28:12Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.476,"p_room":0.28,"age_days":85,"expected_fill_days":27,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/font-control-inc-senior-pension-operations-analyst","json_url":"https://alion.io/job/font-control-inc-senior-pension-operations-analyst.json","meta":{"generated_at":"2026-10-21T14:30:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20651,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1827085},"rest":"https://alion.io/mcp/rest/get_company?id=1827085"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffont-control-inc-senior-pension-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffont-control-inc-senior-pension-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffont-control-inc-senior-pension-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/font-control-inc-senior-pension-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffont-control-inc-senior-pension-operations-analyst"}]}