{"id":1392844,"url":"https://alion.io/job/font-control-inc-tpa-oversight-manager","title":"Pension Services TPA Manager","company":{"id":1827085,"name":"Pension Insurance Corporation","domain":"pensioncorporation.com","url":"https://alion.io/company/pensioncorporation","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-14T21:03:47Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-25T01:39:23Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Pension Insurance Corporation (“PIC”) provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal.\nRole purpose\nThe role requires the ability to effectively collaborate with Risk, Legal, transitions, Finance and PIC’s third party administrators to secure their buy-in and implement improvements to systems, processes, and technology, as appropriate.\nYou will apply your knowledge and insights of the Customer Operations function and understand how this impacts our policyholders.\nTo deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes to our policyholders, shareholders, and Trustees on a consistent basis.\nOur Company values are expected to be reflected in the delivery and performance of every role.\nSpecific accountabilities assigned to the role of Pension Services TPA Manager within Customer Operations\nLead the Pension Services TPA Team, ensuring effective governance and oversight of Third Party Administration partners (TPA partners), and provide support to the Pension Services Technical Manager as required to ensure effective governance and oversight of Buy In Scheme Trustee Administrators\nAct as line manager for direct reports, including objective setting, performance management, personal development planning, and oversight of productivity and quality outcomes.\nOversight of TPA partners work pipeline to ensure delivery against agreed KPIs and SLAs, maintaining high quality standards across complex pension processes, regulatory queries, DSARs, pension increases, overpayment controls, high value payments, and trustee reporting, identifying training opportunities and process improvements\nWork closely with internal teams (Transitions, Actuarial, Payroll, and Implementations) to ensure robust processes and scheme knowledge are in place ahead of Buy In administration transfers to TPA partners\nSupport forecasting and planning activities for new scheme administration transfers to TPA partners in collaboration with the Pension Services Oversight Manager.\nIdentify and coordinate delivery of appropriate technical and scheme specific training to ensure team readiness for Buy In Under Admin/ Buy Out transition to TPA partners\nIdentify and coordinate general technical support, training and complex query resolution for the Pension Services Oversight team and TPA partners\nDeliver ongoing technical support and complex query resolution our TPA partners, fostering strong and collaborative working relationships.\nSupport the Pension Services Technical Manager with internal and external audit activity, and oversee TPA Partners risk incident management, in line with PIC assurance requirements.\nAttend trustee and TPA partners governance meetings as required, fostering excellent relationships and ensuring delivery against agreed governance frameworks\nPartner with the Pension Services Technical Manager to develop team capability, skills, and accountability\nEnsure TPA partners and Trustee Scheme administrators operate in line with PIC Consumer Duty requirements, monitoring and addressing adherence as necessary\nSupport the Pension Services Oversight Manager to ensure all TPA Partners provide PIC Policyholders with exceptional customer service, ensuring agreed service standards are met. Where not being met and agree remedial actions \nProvide insights concerning the Customer Operations function and how this impacts our policyholders\nProduce accurate, high quality management information and reporting for senior management.\nDrive continuous improvement by identifying and implementing efficiencies within PIC’s administration model.\nManage ad hoc projects and workstreams as required, ensuring delivery to agreed timescales.\nLiaise with external regulatory bodies, including the Financial Ombudsman Service\nTakes ownership for their own learning and development in both technical (e.g. data analysis and critical judgement) and non-technical (self-insight and relationship management) skills of Pension Services Team \nRequirements\nKnowledge\nStrong technical knowledge of defined benefit pension schemes\nEstablished knowledge of pensions administration management\nGood knowledge of third- party administration relationship management\nGood knowledge of scheme Trustee relationship management\nGood knowledge of pension buy-ins, buy-outs and transitions\nStrong knowledge of good consumer duty outcomes\nSkills\nStrong organisational skills \nStrong communication skills\nAbility to persuade and influence both directly and indirectly\nAbility to manage people and other resources effectively\nAbility to organize work to meet deadlines\nAbility to work within defined procedures as recommended by functional teams\nEffective collaboration with key stakeholders \nGood relationship management skill\nCommercial judgement\nGood working knowledge of MS Access, MS PowerPoint, MS Word\nExperience\nExperience in managing pension administration teams\nExperience of delivering excellent customer service in a defined benefit pensions operations arena\nExperience of transitioning schemes into a standard operating model\nExperience of delivering good consumer duty outcomes for customers\nExperience of managing third-party administrators and scheme Trustees\nExperience of implementing process improvements\nDEI at PIC:\nAt PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we’re proud of our progress, we recognise there’s work ahead, and we remain dedicated to listening, learning and evolving together.\nBenefits\nIn addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.","description_format":"text","description_chars":6661,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-09-28T12:28:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":9,"expected_fill_days":68,"reasons":["conf:3","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/font-control-inc-tpa-oversight-manager","json_url":"https://alion.io/job/font-control-inc-tpa-oversight-manager.json","meta":{"generated_at":"2026-10-25T04:01:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5239,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1827085},"rest":"https://alion.io/mcp/rest/get_company?id=1827085"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffont-control-inc-tpa-oversight-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffont-control-inc-tpa-oversight-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffont-control-inc-tpa-oversight-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/font-control-inc-tpa-oversight-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffont-control-inc-tpa-oversight-manager"}]}