{"id":3787729,"url":"https://alion.io/job/fonterra-nz-payroll-operations-manager","title":"NZ Payroll Operations Manager","company":{"id":1857291,"name":"Fonterra","domain":"fonterra.com","url":"https://alion.io/company/fonterra","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-05T04:22:07Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T08:04:10Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Imagine Tomorrow with Us |Ata whakaarohia tō āpōpō\nAt Fonterra Te Mātāpuna, we want everyone to feel they can be themselves.\nWhether you're early in your career or ready for your next step, Fonterra offers a unique opportunity to grow with a global dairy co-operative that values care, collaboration, and contribution.\nOwned by New Zealand dairy farmers and supported by a dedicated team, we are all working together to create a better future. Imagine tomorrow with us, where your career can grow, and you can create positive change.\nAbout us |He kupu mō mātou\nAs part of Fonterra’s Office of the CFO and Service Hub, our Payroll Services team plays a critical role in ensuring our people are paid accurately, on time and in line with New Zealand payroll and employment requirements.\nWe are strengthening our payroll operating model and are looking for an experienced payroll leader to lead a New Zealand payroll operations portfolio and build a capable, customer-focused and high-performing team.\nAbout the Opportunity |Mō tēnei tūranga\nAs NZ Payroll Operations Manager, you will be accountable for the delivery, performance and integrity of a key New Zealand payroll portfolio.\nThis is an operational leadership role focused on service performance, people capability, risk management and payroll governance. You will lead and develop a team of Senior Payroll Analysts and Payroll Analysts, while ensuring payroll services are delivered accurately and within agreed deadlines and service levels.\nThis is a permanent, full-time opportunity based in either Auckland or Hamilton, providing flexibility around where you join our Payroll Services team.\nA few areas of focus will be to:\nLead the end-to-end delivery and performance of your payroll operations portfolio.\nCoach, develop and support a team of Senior Payroll Analysts and Payroll Analysts.\nEnsure pay runs, banking, out-of-cycle payments and third-party payments are accurate and appropriately authorised.\nIdentify and manage payroll risk, maintaining clear controls and escalation pathways.\nOversee critical payroll checks, complex case resolutions and remediation payments.\nManage service levels and escalations, ensuring a positive payroll experience for employees, managers and business partners.\nMake workforce planning, prioritisation and contingency decisions to protect pay run deadlines.\nWork closely with payroll quality assurance and continuous improvement teams to strengthen processes and simplify ways of working. \nAbout You |Mōu\nYou will be an experienced payroll leader who combines strong technical payroll knowledge with sound judgement, a customer mindset and the confidence to lead in a complex, deadline-driven environment.\nThe ideal candidate will have:\nAt least five years’ payroll or HR experience, including three or more years in a senior payroll or people leadership role.\nProven experience leading, coaching and building capability within a payroll or service delivery team.\nDeep and current knowledge of New Zealand payroll and employment legislation.\nExperience working with collective agreements, individual employment agreements and unionised environments.\nStrong payroll and ERP systems capability, ideally across platforms such as SAP, SuccessFactors, Kronos, ServiceNow or Oracle.\nStrong awareness of payroll risk, controls and audit requirements.\nA continuous improvement mindset, with experience simplifying and strengthening operational processes.\nExcellent stakeholder engagement, communication and decision-making skills.\nHigh accuracy and the ability to remain composed under pay run pressure.\nOur Values |Ngā Aura\nAt Fonterra, our values of Good Together, Better Every Day, and Every Drop Counts, are for everyone - no matter your background, identify or experience. These values guide us in delivering exceptional outcomes for our farmers, customers, communities, and each other. Discover how your values align with ours by taking our Values Quiz\nOur Commitment to You | Tā mātou oati\nWe care for our people globally. Our comprehensive benefits support your well-being, development, and work-life balance:\nFair and equitable pay\nHealth and well-being programs (medical, mental health support)\nProfessional development opportunities\nCareer growth support\nWork-life balance options (flexible/hybrid working where possible)\nEmployee recognition\nSupport for community involvement and cultural connection\nTo learn more, visit Fonterra Careers\nA Career of Opportunities |Ngā Mahi\nAt Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co-operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.\nJoin Us |Tātou Tātou\nDoes this sound good to you? Come join our whānau - bring your whole self, and let's solve for better together.\nYou, me, us together, Tātou, tātou.\nTogether, we're shaping a future of inclusion | He Wāhi mō te Katoa\nInclusion is key to our Co-operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation.\nWe welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions).\nEven if you don't meet every requirement listed, we encourage you to apply; we value your potential and growth.\nIf you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou.\nApplications close at midnight on Thursday 19th November","description_format":"text","description_chars":5646,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Professional development"],"hiring_locations":[{"name":"New Zealand","iso":"NZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Dairy Products","Dairy Farming","Food Ingredients"],"lifecycle":[{"event":"open","at":"2026-11-05T04:22:07Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.945,"age_days":5,"expected_fill_days":13,"reasons":["conf:4","velocity","win:mid"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/fonterra-nz-payroll-operations-manager","json_url":"https://alion.io/job/fonterra-nz-payroll-operations-manager.json","meta":{"generated_at":"2026-11-10T09:11:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21379,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1857291},"rest":"https://alion.io/mcp/rest/get_company?id=1857291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffonterra-nz-payroll-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffonterra-nz-payroll-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffonterra-nz-payroll-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fonterra-nz-payroll-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffonterra-nz-payroll-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3787729}},{"tool":"search_jobs","arguments":{"company":"fonterra.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3787729},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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