{"id":3459633,"url":"https://alion.io/job/food-concepts-application-support-officer","title":"Application Support Officer","company":{"id":697964,"name":"Food Concepts","domain":"foodconceptsplc.com","url":"https://alion.io/company/foodconceptsplc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"D","score":52,"open_postings":26,"ghost_share":0.808,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yola, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-02-20T00:00:00Z","employer_posted_date":"2026-02-20","last_verified_at":"2026-11-05T06:49:17Z","board_verified":true,"closed_at":null,"days_open":258,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":258},"description":"Shared Services\nApplication Support Officer - Applications\n\nJob Description of Application Support Officer\n\nLocation:\n\nHead Office\n\nJob Title:\n\nApplication Support Officer - Applications\n\nDepartment:\n\nInformationTechnologyDepartment\n\nReports to (Title):\n\nManager - IT Projects and Enterprise\n\nDirect Reports:\n\nJob Purpose\n\nFood Concepts Plc is currently seeking a highly skilled and experienced Application Support Officer to support our Application and Data infrastructure. The ApplicationSupport Officer provides day-to-day operational support for all business applications within the organization. Working closely with the IT Projects and Enterprise Manager, the role ensures stability, performance, and effective use of enterprise systems by providing technical support, monitoring system health, coordinating issue resolution, and supporting application administration across departments\n\nCore Responsibilities and Key Result Areas\n\nApplication Support & OperationsProvide first- and second-line support for business applications such as ERP, POS, HR systems, finance applications, CRM, and other enterprise tools.\nLog, track, and resolve application-related incidents and service requests in line with SLAs.\nEscalate complex issues to the Application Support Manager or vendors and follow through to resolution.\nMonitor application performance and report system anomalies or recurring issues.\n\nApplicationAdministrationSupport the administration of applications, including user account setup, role-based access control, and permissions management.\nAssistwithconfiguration,routinemaintenance,andsystemhousekeepingactivities.\nEnsure application data accuracy by performing routine checks and validations.\nSupport application upgrades, patches, and releases under the guidance of the Application Support Manager.\n\n Integration & Data SupportAssist in monitoring integrations between applications (e.g., POS to ERP, HR to payroll, inventory to finance).\nHelp identify and report data synchronization issues and work with relevant teams to resolve them.\nSupport data extraction and basic reporting for business users when required.\n\nUser Support & Training\nServe as a key point of contact for end users, providing guidance on system usage and best practices.\nAssist in developing user guides, FAQs, and knowledge-based articles.\nSupport onboarding and refresher training sessions for users on enterprise applications.\nPromote user adoption and proper system usage across the organization.\n\nKeyPerformance Indicators\n\nIncidentResolution/ResponseTime\nMean Time to Resolution (MTTR)\nProcess Control & Compliance Score\nUser Satisfaction Score (IT Services)\nPolicy and SOP Coverage/Implementation\nEmployeeTrainingCoverage\nChange Success Rate\n\nKnowledge Requirements\n\nBachelor’sdegreeincomputerscience,InformationTechnology,orarelatedfield.\n1-2 years of experience in application support, IT service desk, or systems administration.\nHands-on experience supporting enterprise applications such as ERP, POS, HRIS, finance, or CRM systems.\nBasicunderstandingofdatabases(SQL),systemintegrations,andapplicationworkflows.\n\nJob Specifications\n\nEducationalRequirements\n\nProfessionalRequirements\n\nExperience Requirements\n\n- Bachelor’s degree in computer science, Information Technology, or a related field.\n\nCertifications:\nITIL Foundation\nMicrosoft, SAP, Oracle, or other application-specific certifications\nService desk or IT support certifications (e.g., CompTIA A+, Network+)\n\nMinimum of 1 year of Strong troubleshooting and analytical skills\nGood understanding of business processes and how applications support them\nExcellent communication and customer service orientation\nStrongdocumentationandorganizationalskills\nAbility to work under pressure and manage multiple priorities\nHigh attention to detail and commitment to system\nintegrity.\n\nWorkingConditions\n\nJobholders typically work 40 hours per week, Monday to Friday, although there may be weekend or extended hours.\n\nContacts and Purpose of Contact\n\nInternal Contacts (most frequent contacts)\n\nPurpose of Contact\n\nEmployees and Key Users\nProcess Owners\nSenior Management\nExecutives\nHead IT\nKey business partners and stakeholders\n\nProvide support services to information to stakeholders, ensuring clarity and\nunderstanding.\nClarify and discuss to ensure mutual understanding and informed decision-making.\nFacilitate open dialogue to drive collaboration and resolution.\n.\n\nExternal Contacts (most frequent contacts)\n\nSoftware Dev Teams\nImplementationPartners\n\nAuthorization\n\nName and Signature: Ruth Osaigbovo\n\nDate: 08/01/2026","description_format":"text","description_chars":4572,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Bakery & Pastry","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-29T13:23:00Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long 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