{"id":3702862,"url":"https://alion.io/job/food-flow-customer-support-representative-alternance-hf","title":"Customer Support Representative - Alternance (H/F)","company":{"id":3909606,"name":"Food Flow","domain":"foodflow.com","url":"https://alion.io/company/food-flow-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":null,"employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T17:56:49Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T07:00:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Rejoins notre équipe en tant que Customer Support Representative en alternance. Tu seras en contact direct avec nos clients restaurateurs, suivras les livraisons, géreras les litiges et participeras à l'amélioration continue de nos processus. Une première expérience en relation client est appréciée, mais pas indispensable.\nMissions\nSuivre au quotidien le bon déroulement des livraisons et anticiper les éventuels retards ou problèmes.\nÊtre un point de contact privilégié pour les clients restaurateurs, répondre à leurs demandes et les aider à résoudre rapidement leurs problématiques.\nAnalyser les demandes remontées par les clients (produits manquants, inversions, problèmes qualité, etc.) et chercher, avec l’équipe, les solutions les plus adaptées.\nProfil recherché\n* Tu recherches une **alternance** et souhaites découvrir le métier de Customer Support dans un environnement startup* Tu as un très bon relationnel, à l’oral comme à l’écrit\n* Tu es à l’écoute et tu aimes trouver des solutions aux problèmes rencontrés par les clients\n* Tu es organisé(e), rigoureux(se) et à l’aise dans la gestion de plusieurs sujets en parallèle\n* Tu gardes ton sang-froid et sais faire preuve de diplomatie dans les situations plus complexes\n* Tu es dynamique, curieux(se) et tu as envie d’apprendre\n* Tu apprécies le travail en équipe et souhaites évoluer dans une startup en forte croissance\n* **Anglais obligatoire, le néerlandais est un plus**\nUne première expérience en relation client, support ou opérations est appréciée, mais **ce n'est pas indispensable** : nous recherchons avant tout une personne motivée, curieuse et avec un vrai sens du service.","description_format":"text","description_chars":1650,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale"],"lifecycle":[{"event":"open","at":"2026-11-03T20:10:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:4","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/food-flow-customer-support-representative-alternance-hf","json_url":"https://alion.io/job/food-flow-customer-support-representative-alternance-hf.json","meta":{"generated_at":"2026-11-05T10:21:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13184,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3909606},"rest":"https://alion.io/mcp/rest/get_company?id=3909606"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffood-flow-customer-support-representative-alternance-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffood-flow-customer-support-representative-alternance-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffood-flow-customer-support-representative-alternance-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/food-flow-customer-support-representative-alternance-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffood-flow-customer-support-representative-alternance-hf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3702862}},{"tool":"search_jobs","arguments":{"company":"foodflow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3702862},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}