{"id":2027227,"url":"https://alion.io/job/food-flow-customer-support-representative-hf","title":"Customer Support Representative (H/F)","company":{"id":3909606,"name":"Food Flow","domain":"foodflow.com","url":"https://alion.io/company/food-flow-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":32000,"currency":"EUR","period":"year","gross":null,"usd_annual":36009},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T08:00:52Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-30T20:29:17Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Rejoins FoodFlow, une startup en pleine croissance dans le secteur de la livraison de nourriture. 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Tu seras responsable du suivi des livraisons, de la relation client, de la gestion des litiges et de la communication avec les équipes Ops.\nMissions\nAssurer le suivi des livraisons et garantir la qualité de service.\nÊtre le point de contact privilégié des clients et répondre à leurs interrogations.\nEnquêter sur les litiges ouverts par les clients et trouver des solutions.\nProfil recherché\n* Tu as un très bon relationnel, à l'oral comme à l'écrit* Tu as à cœur de trouver les solutions les plus justes pour FoodFlow et ses clients\n* Tu es organisé(e) et précis(e)\n* Tu gardes ton sang froid en toutes circonstances\n* Tu es dynamique et souhaites grandir dans une startup en très forte croissance et avec de grandes ambitions\n* Anglais obligatoire, le néerlandais apprécié","description_format":"text","description_chars":1061,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:30:48Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.566,"p_room":0.45,"age_days":36,"expected_fill_days":24,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":36009,"is_top_pay":false},"html_url":"https://alion.io/job/food-flow-customer-support-representative-hf","json_url":"https://alion.io/job/food-flow-customer-support-representative-hf.json","meta":{"generated_at":"2026-10-30T21:11:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11477,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3909606},"rest":"https://alion.io/mcp/rest/get_company?id=3909606"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffood-flow-customer-support-representative-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffood-flow-customer-support-representative-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffood-flow-customer-support-representative-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/food-flow-customer-support-representative-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffood-flow-customer-support-representative-hf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2027227}},{"tool":"search_jobs","arguments":{"company":"foodflow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2027227},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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