{"id":3553332,"url":"https://alion.io/job/foodora-logistics-quality-manager","title":"Logistics Quality Manager","company":{"id":1978057,"name":"foodora","domain":"foodora.se","url":"https://alion.io/company/foodora-se","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"D","score":51,"open_postings":17,"ghost_share":0.824,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malmö, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":137000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1779},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-09-05T11:59:14Z","employer_posted_date":"2025-09-05","last_verified_at":"2026-10-31T13:22:17Z","board_verified":true,"closed_at":null,"days_open":421,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":420},"description":"Job type: Full-time\nTeam: Operations\nAt foodora, our riders are the heart of everything we do. Their performance, professionalism, and satisfaction directly impact our customers’ experience-and our success in the Swedish market. That’s why we’re looking for a Logistics Quality Manager to take our rider excellence to the next level.\nAbout the role\nAs the Logistics Quality Manager, you will be responsible for building and implementing scalable frameworks to support, empower, and develop our rider fleet of over 7,000 riders across Sweden. You’ll play a key role in driving quality, efficiency, and consistency in our rider operations-ensuring that riders are set up for success, our processes are future-ready, and our brand continues to lead in delivery excellence.\nYou’ll also lead and support our five experienced Area Managers, each managing one of Sweden’s key regions: West, South, North, Central, and East.\nYour mission\nEnsure high-quality rider operations across the country in a scalable and resource-efficient way\nEnable riders to perform their job as efficiently and smoothly as possible\nSet and uphold standards that strengthen our brand and support rider satisfaction\nWhat you’ll work on\nDevelop and improve training frameworks for new and existing riders\nSet up processes for ID verification, sickness reporting, and renewal management\nImplement follow-up structures for performance, compliance, and rider feedback\nEnsure riders are well-informed, correctly equipped, and represent the brand positively\nSupport smooth rollout of features in our Roadrunner delivery app through input and feedback\nMaintain a high-quality Helpcenter with accurate and helpful information for riders\nGuide and train local rider operations teams to execute procedures effectively\nStandardize and scale best practices across all regions\nDrive digitalization and automation of internal rider operations and communication\nEnsure compliance with legal and regulatory requirements for fleet management\nKey KPIs (not limited to)\nAcceptance Rates\nExcused/Unexcused No-Shows\nRider Compliance Issues\nBreak times\nCustomer complaints\nRider Contacts & Inquiries\n Office Hour Efficiency (%)\nWho you are\nA strategic thinker with a hands-on approach to operations\nExperienced in leading teams and building scalable processes\nFamiliar with field operations, logistics, or workforce management (experience with gig economy platforms is a plus)\nStrong communicator and people leader who can align teams across regions\nTech-savvy with an eye for process automation and digital tools\nAnalytical and data-driven in decision-making\nAt least 5 years of experience in similar field, preferably gig-economy\nReady to lead the future of rider quality in Sweden?\nApply now and help shape the next chapter of foodora’s operational excellence.","description_format":"text","description_chars":2809,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Delivery","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-30T23:39:52Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long 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