{"id":57205,"url":"https://alion.io/job/forcepoint-technical-support-engineer-iii-web-security","title":"Technical Support Engineer III - Web Security","company":{"id":19050,"name":"Forcepoint","domain":"forcepoint.com","url":"https://alion.io/company/forcepoint","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"Red Hat","optional":false},{"name":"TCP/IP","optional":false},{"name":"Tcpdump","optional":false},{"name":"Windows","optional":false},{"name":"Wireshark","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-08-12T00:00:00Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-17T08:46:38Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"Who is Forcepoint?\nForcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!\nA Cybersecurity Technical Support Engineer III is responsible for providing a world-class support experience to our enterprise customer base. Living our corporate values of being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless, you will be responsible for assisting our customers with troubleshooting and resolving issues related to Forcepoint as well as associated third-party products, enabling our customers to stop the bad and free the good. You will utilize your knowledge and experience to interpret the customers’ needs and ensure they are achieving maximum value from Forcepoint. You will be seen as a technical advisor within the team and called upon to provide assistance to other team members on issues within your area of expertise. You will actively participate in product supportability programs.\nResponsibilities:\nRespond to customer cases in line with Service Level Agreements.\nProactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experience. \nApproach each case with a goal of ensuring Forcepoint products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.\nEnsure full understanding of the issue, including impact to customer.\nGather logs, configuration details and attempt to reproduce the reported issues.\nResearch the issue in the Knowledge Base, documentation and with your team members as needed.\nRecommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found.\nPrioritize workload based on severity and impact to customer and demonstrate a sense of urgency when handling cases.\nBe accountable for customer escalations and drive them internally to a speedy resolution while ensuring that customers are kept fully informed of progress throughout the escalation.\nDocument all interactions and case details within the customer tracking database, including a detailed description of the issue and any resolutions recommended.\nAdhere to company policies and procedures regarding customer handling, case management and service entitlement verification.\nParticipate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation.\nCreate and deliver formal mentoring programs to Technical Support Engineers\nProvide technical reviews of user documentation, product requirements documents and functional specifications.\nAct as subject matter expert with regard to specific product components and integrations.\nProvide in-depth training in areas of expertise, general product knowledge, and integration.\nPerform other duties and projects as assigned.\nAI-Assisted SupportUse AI tools (ChatGPT, Claude, Gemini, etc.) to analyze logs, policies, and errors.\nSummarize support tickets and identify key issues.\nResearch solutions using AI and documentation.\nDraft technical responses and tailor them as needed.\nCreate and maintain knowledge base articles.\n\nPerson Specification: \nYou demonstrate extreme levels of accountability and are results driven; you value teamwork and collaboration; you communicate transparently and with candour, while always being genuine; you act boldly, take initiative and are comfortable taking calculated risks to achieve successful outcomes; you execute with speed and integrity, delivering high quality work product which you are proud of.\nAI at Forcepoint:\nAt Forcepoint, we believe AI is a force multiplier - not a replacement for human ingenuity. We actively encourage every team member to embrace AI tools as part of their daily workflow: to accelerate analysis, automate repetitive tasks, surface insights faster, and free up cognitive bandwidth for the work that requires distinctly human judgment, creativity, and collaboration.\nWe are building a workforce that is fluent in AI - one that continuously experiments, learns, and applies emerging tools to deliver greater impact for our customers and mission.\nPeople who bring curiosity, adaptability, and a proactive approach to AI-augmented work will thrive here.\"\nRequired Skills and Experience:\nBachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience.\nFive or more years of experience supporting business to business customers\nHands-on experience that demonstrate knowledge of:\nNetworking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS etc.)\nHTTP protocol (Structure, status codes, authentication, etc.)\nApplication Support Basics (Common troubleshooting methodology for Windows and Linux programs)\nSSL/TLS protocols (Structure, certificates, initial handshake, etc.)\nRouting (WCCP, PBR, Load Balancer Fundamentals, etc.)\nPAC files basics (setup, download, basic PAC file commands, etc.)\nPacket Analysis with tcpdump and Wireshark\nDiagnosing network latency and intermittent issues\nReading and analysing log files\nActive Directory (Domains, structure, permissions, group policies, etc.)\nMSSQL fundamentals (Management interface, accessing logs, browsing databases, simple queries, permissions, jobs, etc.)\nInformation Security Concepts\nEndpoint application stack diagnostics and analysis for Windows, Mac, and Linux Endpoints\nWindows and Linux memory dump capture and analysis\nExperience supporting one of the following applications:Red Hat Linux fundamentals (command line navigation and basic features, file system, permissions, networking, etc.)\nWindows (Permissions, services, file system, Event Viewer, etc.)\n\nAI-Assisted SupportUse AI tools (ChatGPT, Claude, Gemini, etc.) to analyze logs, policies, and errors.\nSummarize support tickets and identify key issues.\nResearch solutions using AI and documentation.\nDraft technical responses and tailor them as needed.\nCreate and maintain knowledge base articles.\n\nDon’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace - so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.\nThe policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.\nForcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to .\nApplicants must have the right to work in the location to which you have applied.","description_format":"text","description_chars":7792,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Mentoring programs"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Information Security","Data Loss Prevention"],"lifecycle":[{"event":"open","at":"2026-08-12T00:00:00Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.673,"p_room":0.44,"age_days":66,"expected_fill_days":57,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/forcepoint-technical-support-engineer-iii-web-security","json_url":"https://alion.io/job/forcepoint-technical-support-engineer-iii-web-security.json","meta":{"generated_at":"2026-10-17T10:20:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13485,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19050},"rest":"https://alion.io/mcp/rest/get_company?id=19050"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fforcepoint-technical-support-engineer-iii-web-security"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fforcepoint-technical-support-engineer-iii-web-security"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fforcepoint-technical-support-engineer-iii-web-security"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/forcepoint-technical-support-engineer-iii-web-security\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fforcepoint-technical-support-engineer-iii-web-security"}]}