{"id":1823256,"url":"https://alion.io/job/foresters-financial-client-support-specialist","title":"Client Support Specialist","company":{"id":2165870,"name":"Foresters Financial","domain":"foresters.com","url":"https://alion.io/company/foresters-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":43000,"max":63000,"currency":"CAD","period":"year","gross":null,"usd_annual":44224},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-21T00:00:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-22T08:35:13Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"Career Opportunity\nRole Title\nClient Support SpecialistPurpose of role\nWorking within the Service Centre, this job provides first contact resolution with existing Members, regarding Membership inquiries, Inforce customer (Member and Producer) inquiries and requests on Current sold and legacy products within US and Canada. Including functional processing and verbal disbursements via phone as well as request for Producer contact requests. The Customer Relationship Specialists responsibilities include answering inquiries, building relationships with all business units and complaint/escalation handling, quality reviews and floor support.Job Description\nKey Responsibilities\nHandling phone inquiries on Membership, Inforce customer (Member and Producer) and currently sold and legacy products within US and Canada.\nFunctional one and done processing - handling inquiries from our Members and Producers from Initial contact to final processing. \nProviding floor support to new hires and existing agents, by way of side by side coaching, support with difficult callers, identifying opportunities and areas of improvement with Team Leaders.\nCompleting 5 quality reviews per Service Center Representative monthly - Providing feedback of areas of opportunity back to the respective Team Leader for coaching purposes.\nHandling Customer complaints that Service Center Representatives are unable to handle from initial call to resolution. This could include and is not limited to liaising with other internal departments, colleagues, as well as taking ownership to provide a resolution that benefits Foresters Customers and the business.\nKey Qualifications\nEducation - minimum required: Completion of post secondary education including college certificate, diploma or equivalent education and experience\nProven ability as determined by respective Team leader to handle customer escalations including but not limited to root cause analysis, remediation, mitigation activities and solutions.\nProven ability or knowledge of the existing quality process within the Service Center.\nAbove average or higher Key Performance Indicators as per Service Center Standards (Quality, Average Handle Time, and Average Speed to Answer)\nAcceptable Absenteeism level as per Service Center Standards\nLOMA ACS Designation or FLMI is an asset\nLynda.Com Playlist completed related to effective complaint handling, coaching and quality\nDemonstrated professional customer service demeanor\nAbility to build rapport with customers and internal stakeholders\nEnthusiastic telephone presence (people can hear you smile)\nStrong verbal and written communication skills to effectively communicate with internal and external customers\nOwn the results, share work experiences and willingly seek and accept personal accountability.\nAbility to work rotating shifts within the defined hours of operations including US/Canadian Statutory holiday’s as required.\nLOMA courses preferred. Will be required to complete LOMA 281 & 291 within the first year of employment with commitment to continue ongoing LOMA development\nKnowledge of Life Insurance, Financial Services and Products (an asset)\nProficient mathematical aptitude for calculating various types of values and premium amounts.\nSalary Range:\n$43,000.00 - $63,000.00The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.\nPlease note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.\nEqual Opportunity Employment and Inclusion - at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.\nForesters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email  in advance of your appointment.\nThank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.","description_format":"text","description_chars":4529,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-04T08:06:29Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.36,"p_room":0.28,"age_days":62,"expected_fill_days":23,"reasons":["conf:23","velocity","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":44224,"is_top_pay":false},"html_url":"https://alion.io/job/foresters-financial-client-support-specialist","json_url":"https://alion.io/job/foresters-financial-client-support-specialist.json","meta":{"generated_at":"2026-10-22T23:12:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8767,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2165870},"rest":"https://alion.io/mcp/rest/get_company?id=2165870"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fforesters-financial-client-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fforesters-financial-client-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fforesters-financial-client-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foresters-financial-client-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fforesters-financial-client-support-specialist"}]}