{"id":781965,"url":"https://alion.io/job/foreup-customer-support-specialist-i","title":"Customer Support Specialist I","company":{"id":674401,"name":"foreUP","domain":"foreup.com","url":"https://alion.io/company/foreup","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":238},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-28T19:04:12Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-14T23:10:26Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.\nWe unite popular brands such as Clubessential, foreUP, myFitApp, Vermont Systems, Momence, Exerp, and many more.\nJoin our Golf& Club vertical as aWeb Implementation Specialist to make a real impact every day. We say that because we know that every conversation we have, every interface we design, and every new feature we ship is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve.\nOur Customer Support Specialist I is required to handle incoming customer calls and to provide detailed initial troubleshooting and, whenever possible, problem resolution. They are trained on basic features and functionality of our SaaS (software as a service) products to allow for first touch resolution on functional issues. Our Support Specialists’ triage incoming requests by gathering information, documenting issues within the ticket tracking system, setting priorities, and managing customer expectations in accordance with our published service level agreement.\nRESPONSIBILITIES & DUTIES:\nFirst point of contact for incoming Support & Services requests from clients with prioritization of phone calls, voicemails, and emails.\nProvides technical support & services for all products, such as Website, Office (Accounting), Reservations, CRM, Mobile Menu and App (all inclusive), G Suite, and MS Office.\nIdentify critical support needs and ensure prompt resolution, including “warm,” immediate transfers to Support Teams.\nProvide excellent customer service through all support channels and ongoing ticket management.\nAct as liaison between clients and management to build positive working relationships with customers by effectively communicating ticket status and resolution to customers.\nCreate documentation and knowledge base articles to improve service delivery.\nTake ownership of customer issues and provide resolution or escalate when necessary.\nCommunicate with other departments including sales, implementation, development, and technology to ensure client needs are met.\nAdherence to established Service Level Agreements (SLAs) by meeting live chat, response time, and customer satisfaction performance targets.\nQUALIFICATIONS AND EXPERIENCE REQUIRED:\nPassion for delivering exceptional service to clients, communicating through multiple channels (phone, email, chat).\nTechnically savvy with curiosity for how software works and drive to master new software/technologies.\nKeen problem solver, able to think on their feet to troubleshoot an issue and guide clients to a resolution that are both technical and non-technical.\nAbility to multi-task effectively in an energetic, fast-paced environment.\nCollege degree preferred and/or up to a year of equivalent relevant experience.\nPrior customer service experience in a SaaS (software-as-a-service) environment preferred, but not required.\nWorking knowledge of G-Suite, Microsoft Office, helpdesk software and CRM experience (Help Scout, Salesforce, Service Cloud).\nA minimum of 1 year of experience in a customer-facing role.\nWorking arrangements:\nFully Remote in United States: You can work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship.\nAt Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.\nValues and Life at Xplor\nOur five core values guide us from how we hire and recognize our team members to how we interact with our customers day to day:\nFind a better way\nDo the right thing\nSay it straight\nWin together\nOwn the outcome\nIf these values sound like you and describe people you want to work with, you will thrive at Xplor.\nAs an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.\nReady to apply?\nTo start your application, please submit your resume, and we will be in touch as soon as we can.\nGot questions? You can email us at .","description_format":"text","description_chars":4640,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-12T00:57:05Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.266,"p_room":0.28,"age_days":46,"expected_fill_days":7,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/foreup-customer-support-specialist-i","json_url":"https://alion.io/job/foreup-customer-support-specialist-i.json","meta":{"generated_at":"2026-10-14T23:47:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":241,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674401},"rest":"https://alion.io/mcp/rest/get_company?id=674401"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fforeup-customer-support-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fforeup-customer-support-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fforeup-customer-support-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foreup-customer-support-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fforeup-customer-support-specialist-i"}]}