{"id":2111004,"url":"https://alion.io/job/forever-new-senior-ai-automation-engineer-digital","title":"Senior AI Automation Engineer – Digital","company":{"id":2796537,"name":"Forever New","domain":"forevernew.com.au","url":"https://alion.io/company/forevernew-com-au","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":91,"open_postings":12,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-11-05T05:54:30Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":232000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2365},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AgentOps","optional":false},{"name":"AI Agents","optional":false},{"name":"BPMN","optional":false},{"name":"CI/CD","optional":false},{"name":"Context Engineering","optional":false},{"name":"Databricks","optional":false},{"name":"Embeddings","optional":false},{"name":"Function Calling","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"Least Privilege","optional":false},{"name":"LLM","optional":false},{"name":"LLM Evaluation","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"LLMOps","optional":false},{"name":"Machine Learning","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-04-17T05:50:23Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-04T17:32:05Z","board_verified":true,"closed_at":null,"days_open":202,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":201},"description":"FOREVER US\nThis year, we celebrate 20 years of Forever New.\nOur story started with a simple premise; to create moments worth remembering through the pieces in her wardrobe. Twenty years later, we've built a global Australian fashion brand loved across more than 25 countries.\nTHE PERKS WE OFFER YOU\nAs a valued member of the Forever New family, you’ll enjoy a range of benefits designed to support your success and wellbeing:\nEnjoy a generous 40% employee discount, including periodic family & friends offers\nCoffee lover? Indulge in daily subsidised coffee and lunch at the café downstairs\nCelebrate loyalty and life moments with birthday and loyalty leave\nAccess to ongoing learning and development through LinkedIn Learning courses\nBenefit from paid parental leave, helping you balance family and career\n\nGain recruitment referral incentives for bringing exceptional talent into the team\nTake part in wellbeing and sustainability initiatives, supporting both you and the planet\nGrow with continuous learning and development programs\nBe recognised for your contributions through awards and recognition programs\nEnjoy subsidised car parking and a vibrant Richmond head office location\nGain exposure to a global business operating across 5 continents\nYOUR DREAM OPPORTUNITY\nThe Senior AI Engineer (Agents & Automation) designs, builds, evaluates and operates the AI agents, tools and pipelines that put AI to work across Forever New with e-commerce and digital as the primary focus, and the whole business as the canvas.\nThis is a hands-on engineering role at the heart of our AI Centre of Excellence. You will ship production-grade AI agents and, just as importantly, build the enterprise-grade rollout machinery around them: a scalable, evaluated, versioned and governed way of releasing agents, prompts, tools, MCP connectors, RAG and data pipelines. You care as much about how reliably and repeatably we ship and operate AI as about the agents themselves.\nYou will operate in an agent-led delivery model where AI agents are trusted to do meaningful work under human supervision with the emphasis on outcomes, quality controls and repeatability rather than approving every step. You'll reengineer the process before you automate it, document what you build, and feed reusable patterns and guardrails back into Forever New's enterprise AI standards.\nIn this newly created role you will help move Forever New from promising pilots to a governed, compounding portfolio of agents that genuinely add value no fluff, no hype, no rework.\nGET EXCITED TO\nBuild agents that matter\nDesign and ship production AI agents across the taxonomy conversational/customer-facing, knowledge & Q&A, workflow/process automation, decision-support and monitoring\n\nReengineer and optimise the underlying business process first (mapping it in BPMN), then automate it because automating a broken process just makes waste faster.\n\nIntegrate tools and MCP connectors with least-privilege, allow-listed access and clean separation between agents that read and agents that act.\n\nBuild retrieval-augmented generation (RAG), vector and data pipelines grounded in governed data, so agents answer from a single source of truth.\n\nContribute to creating agents that generate dashboards, answer business questions and release insights from enterprise data and the governed semantic layer on Databricks, with evaluation, cost monitoring and release controls built into the delivery process.\n\nData science and machine learning experience is a strong plus, particularly where it supports forecasting, segmentation, recommendation, decision-support or customer/retail intelligence use cases.\n\nMake the rollout enterprise-grade\nBuild the evaluation harness: quality, groundedness, safety, bias and prompt-injection testing, combining LLM-as-judge with human review, so agents earn their release.\n\nEstablish versioning and CI/CD for everything agents, prompts, tools, MCPs and pipelines with environments, release gates, rollback and kill-switches.\n\nStand up observability and AgentOps: telemetry, monitoring, cost tracking, drift detection and continuous improvement loops in production.\n\nDefine repeatable, supervised delivery patterns and progressively embed them into day-to-day engineering and operational practice.\n\nEngineer for trust, cost and scale\nBuild with security, privacy and governance by design human-in-the-loop by default for anything touching customers, money or systems of record; full logging and traceability.\n\nManage performance, reliability and cost in production; reduce recurring issues through standard patterns.\n\nDocument thoroughly runbooks, agent cards, decision records so what you build is supportable and reusable.\n\nRaise the whole organisation's game\nPartner with and coach business AI champions; where a high-value area is stuck, embed temporarily to deliver the first agent and hand it back.\n\nContribute SME insight, reusable patterns and delivery learnings into Forever New's enterprise AI standards and guardrails through established architecture and governance forums.\n\nTHE SKILLS & EXPERIENCE YOU OFFER US\n3+ years’ experience in the retail or related industry \nProven experience designing, building and shipping LLM/agent applications to production (not just prototypes)\nStrong software engineering fundamentals in Python and/or TypeScript (or similar), with solid API and version-control practice\nHands-on with agent frameworks and orchestration, tool/function calling, and the Model Context Protocol (MCP)\nRAG, embeddings and vector databases, plus strong SQL and data pipeline skills; comfortable working with structured and unstructured data. \nEvaluation and LLMOps / AgentOps: building eval harnesses, versioning prompts and agents, CI/CD, observability and guardrails for AI systems at scale. \nPrompt and context engineering, with an eval-driven, iterative approach\nStrong analytical and problem-solving skills\nResults-driven with excellent organisation and prioritisation abilities\nCalm, adaptable, and effective in fast-paced environments\nProactive mindset with strong initiative and accountability\nCommercially astute with sound business judgement\nCollaborative communicator, able to engage technical and non-technical stakeholders\nOUR VALUES\nWhether we’re innovating behind the scenes, collaborating across global teams, or styling our customers in store, these values guide everything we do:\nThink Customer\nRespect for All\nKeep it Simple\nTake Responsibility\nAct with Pace\nJoin Forever New and play a key role in shaping a modern, data-driven retail business.\nBe part of a brand where fashion meets innovation and help us make it her moment.","description_format":"text","description_chars":6650,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Goods","Gift Cards & Loyalty Programs"],"lifecycle":[{"event":"open","at":"2026-10-08T22:23:32Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.622,"p_room":0.28,"age_days":202,"expected_fill_days":63,"reasons":["conf:12","velocity","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/forever-new-senior-ai-automation-engineer-digital","json_url":"https://alion.io/job/forever-new-senior-ai-automation-engineer-digital.json","meta":{"generated_at":"2026-11-05T08:17:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10571,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2796537},"rest":"https://alion.io/mcp/rest/get_company?id=2796537"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fforever-new-senior-ai-automation-engineer-digital"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fforever-new-senior-ai-automation-engineer-digital"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fforever-new-senior-ai-automation-engineer-digital"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/forever-new-senior-ai-automation-engineer-digital\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fforever-new-senior-ai-automation-engineer-digital"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2111004}},{"tool":"search_jobs","arguments":{"company":"forevernew.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2111004},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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