{"id":2882057,"url":"https://alion.io/job/forge-nano-semiconductor-field-service-engineer","title":"Semiconductor Field Service Engineer","company":{"id":694697,"name":"Forge Nano","domain":"forgenano.com","url":"https://alion.io/company/forgenano","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hsinchu, Taiwan"],"countries":["TW"],"hiring_countries":["TW"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5018},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ALD","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"PVD","optional":true}],"status":"live","first_seen_at":"2026-10-19T19:59:48Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T13:16:29Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Position Summary\nForge Nano is seeking an experienced and customer-focused Semiconductor Field Service Engineer to support the installation, startup, maintenance, troubleshooting, and repair of Forge Nano’s Atomic Layer Deposition (ALD) coating equipment throughout Taiwan and the broader Asia-Pacific (APAC) region. Reporting to the Senior Regional Process Engineer, this role serves as a critical technical resource for customers and internal teams while ensuring world-class service delivery and customer satisfaction.\nThe ideal candidate will possess a strong background in semiconductor equipment service, cleanroom operations, and customer-facing technical support. This individual will work closely with customers, engineering, operations, and research teams to resolve technical issues, improve service processes, and support the successful deployment and operation of Forge Nano’s advanced semiconductor equipment platforms.\nResponsibilities\nField Service & Customer Support\nPerform installation, commissioning, qualification, maintenance, troubleshooting, and repair of semiconductor ALD coating equipment at customer sites throughout Taiwan and the APAC region.\nDiagnose and resolve equipment, process, and system-related issues both remotely and on-site in a timely and professional manner.\nRespond to customer service requests, provide technical support, and ensure high levels of customer satisfaction.\nPerform preventative maintenance activities and equipment health assessments to maximize system uptime and reliability.\nCoordinate with customers and internal stakeholders to schedule service activities and minimize equipment downtime.\nRepresent Forge Nano professionally while working directly with customer engineering, operations, maintenance, and management teams.\nSupport customer training activities related to equipment operation, maintenance, and best practices.\nEquipment Operations & Technical Support\nSupport in-house semiconductor equipment operations, demonstration activities, process runs, and maintenance requirements when required.\nDevelop and maintain a working knowledge of Forge Nano’s ALD technologies, equipment architecture, and process capabilities.\nAssist with equipment upgrades, modifications, retrofits, and engineering change implementations.\nInstall replacement components and support spare parts planning and inventory management activities.\nInterface closely with Engineering, Operations, Product Development, and R&D teams to communicate field observations and support continuous product improvement initiatives.\nEscalate complex technical issues as necessary and support root cause investigations and corrective actions.\nDocumentation & Continuous Improvement\nCreate, revise, and follow technical documentation including work instructions, service procedures, maintenance plans, checklists, and standard operating procedures.\nDocument service activities accurately, troubleshooting outcomes, corrective actions, and customer interactions within applicable service management systems.\nParticipate in continuous improvement initiatives focused on service quality, equipment reliability, operational efficiency, and customer experience.\nSupport Management of Change (MOC), corrective action programs, and process improvement activities.\nEnsure compliance with company quality standards, customer requirements, and service best practices.\nThe responsibilities listed above are intended to describe the primary duties of the position and are not intended to represent a comprehensive list of all responsibilities.\nQualifications\nRequired Qualifications\nBachelor’s degree in Engineering, Electronics, Mechanical Engineering, Chemical Engineering, Materials Science, or a related technical discipline with 4+ years of semiconductor equipment service experience; OR\nAssociate degree, technical diploma, military technical training, or equivalent practical experience with 8+ years of relevant semiconductor equipment field service experience.\nExperience supporting semiconductor manufacturing equipment in customer-facing environments.\nStrong troubleshooting and problem-solving skills involving electromechanical, vacuum, process, and automation systems.\nExperience working in semiconductor cleanroom environments.\nProficiency with Microsoft Office applications including Outlook, Excel, Word, and related business software tools.\nStrong interpersonal, written, and verbal communication skills in English.\nAbility to work independently while managing multiple priorities and customer commitments.\nValid passport and ability to travel internationally as required.\nPreferred Qualifications & Experience\nExperience servicing Atomic Layer Deposition (ALD), CVD, PVD, etch, vacuum, thin-film deposition, or related semiconductor process equipment.\nUnderstanding of semiconductor manufacturing processes and equipment architecture.\nExperience performing equipment installation, startup, qualification, and production support activities.\nFamiliarity with industrial safety standards, lockout/tagout procedures, and hazardous material handling.\nExperience creating or following work instructions, maintenance procedures, and standard operating procedures.\nStrong customer relationship management skills and experience supporting high-volume semiconductor manufacturing facilities.\nPrevious experience supporting customers throughout Taiwan and the Asia-Pacific region.\nAbility to respond to customer support requirements outside normal business hours when necessary.\nWork Environment\nThis position operates within customer semiconductor fabrication facilities, cleanrooms, laboratories, manufacturing environments, and remote work settings. The employee may routinely work around complex electromechanical systems, vacuum equipment, chemicals, compressed gases, and other industrial systems. Required personal protective equipment (PPE) may include safety glasses, gloves, cleanroom garments, steel-toe footwear, lab coats, and other site-specific protective equipment. Strict adherence to company policies, customer safety requirements, environmental regulations, and operational procedures is required at all times.\nPhysical Requirements\nThis position requires frequent standing, walking, bending, reaching, climbing, and use of hands to operate tools, instruments, and equipment. The employee must regularly communicate and collaborate with customers, vendors, and internal teams. Occasional lifting and movement of equipment, tools, and materials weighing up to 50 pounds (23 kg) may be required. The employee may occasionally work in confined spaces or around moving mechanical equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.\nTravel\nThis position supports customers across Taiwan in our local office and the broader APAC region and requires frequent travel, including regular visits to customer facilities and occasional travel on short notice. The selected candidate will travel to Forge Nano's corporate headquarters in Thornton, Colorado, USA, for onboarding, technical training, and periodic business meetings. Travel may include both domestic and international assignments. Candidates must possess a valid passport and be able to travel internationally without restriction. Approximately 25-35% travel may be required depending on customer demand and project schedules.\nCompensation & Benefits\nCompensation will be competitive and aligned with local Taiwan market conditions, taking into consideration the candidate’s education, technical expertise, relevant semiconductor industry experience, and overall qualifications.\nBenefits offered are subject to local employment laws and company policies and may include:\nNational Health Insurance and Labor Insurance in accordance with Taiwan regulations\nLabor Pension contributions in accordance with Taiwan regulations\nPaid annual leave, sick leave, and public holidays as applicable\nBusiness travel allowances and reimbursement of approved business expenses\nForge Nano Inc. is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.","description_format":"text","description_chars":8371,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[{"name":"Taiwan","iso":"TW","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Materials Science & Nanotechnology","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-19T23:05:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":21,"reasons":["conf:1","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/forge-nano-semiconductor-field-service-engineer","json_url":"https://alion.io/job/forge-nano-semiconductor-field-service-engineer.json","meta":{"generated_at":"2026-10-26T13:36:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18907,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":694697},"rest":"https://alion.io/mcp/rest/get_company?id=694697"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fforge-nano-semiconductor-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fforge-nano-semiconductor-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fforge-nano-semiconductor-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/forge-nano-semiconductor-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fforge-nano-semiconductor-field-service-engineer"}]}