{"id":1539410,"url":"https://alion.io/job/forgen-it-desktop-support","title":"IT Desktop Support","company":{"id":672984,"name":"Forgen","domain":"forgen.com","url":"https://alion.io/company/forgen","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":70,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rocklin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":85000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T20:11:23Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-06T20:09:39Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Forgen is dedicated to building a better future - for generations.\nLocation: Rocklin, CA (on-site)\nPosition Summary\nThe Desktop Support Specialist is responsible for delivering Forgen's IT onboarding and offboarding procedures, maintaining accurate hardware and software asset inventory, and providing ad-hoc, in-person desktop support for employees in the Rocklin office. This role prepares, configures, deploys, and retrieves end-user devices; ensures accounts and equipment are provisioned and reclaimed according to established procedures; and troubleshoots desktop hardware and software issues. The specialist also documents procedures and creates knowledge base articles for end users.\nThe Desktop Support Specialist must exemplify our Core Values, contributing to the culture, growth, and performance of the entire company and is expected to deliver effective customer service in face-to-face, telephone, or electronic interaction with end users. You'll be committed to delivering excellent customer service. Your strong communication skills will help you diagnose the user's issue and explain technical issues in a way that non-experts can understand. Most of your work will take place in person in the Rocklin office, supplemented by phone, email, and remote support tools.\nForgen Overview\nForgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values: We Do What We Say, We Are Passionate About Our Work, We Are One Team, We Work Smart, and We Do The Right Thing.\nKey Responsibilities\nEmbrace the company's Core Values in all aspects of the job.\nExecute Forgen's IT onboarding procedures for new hires and contractors: prepare and configure workstations and mobile devices, create and license Microsoft 365/Entra ID user accounts and assign groups and access per approved requests, and coordinate first-day setup with HR and hiring managers.\nExecute IT offboarding procedures: disable Microsoft 365/Entra ID accounts and remove access and licenses per approved requests, retrieve and inventory returned equipment, and confirm each step is completed and documented before closing the ticket.\nMaintain and improve onboarding and offboarding checklists, workflows, and documentation; track completion in Freshservice.\nMaintain accurate hardware and software asset inventory, including assignment, transfer, return, and retirement of computers, iPads, phones, peripherals, and licenses.\nPerform periodic physical inventory audits and reconcile results against asset records; report discrepancies and missing equipment to the IT Director.\nManage Rocklin spare-equipment and supply stock: receive, tag, stage, and ship equipment to other offices and job sites.\nMaintain, repair, and troubleshoot desktop hardware and software packages.\nProvide input on software and hardware selections based on user needs.\nImage and deploy new workstations using SmartDeploy and Autopilot with the Intune toolset.\nReceive returned assets (computers, iPads, phones, and other hardware); back up data as directed, securely wipe devices for reuse or disposal, and document the sanitization.\nHandle company equipment, user data, and account information, and use delegated Microsoft 365 user management rights, in accordance with Forgen security policies and data-handling procedures.\nCreate and maintain knowledge base articles and procedure documentation for end users and IT processes, including installation and operating procedures and product corrections.\nProvide ad-hoc, in-person technical support and guidance to end users in the Rocklin office, supplemented by phone, email, and remote support tools.\nEnsure all support requests are resolved in a timely and efficient manner.\nEffectively question users to establish symptoms.\nFollow guidelines and apply basic product knowledge to resolve user requests.\nEscalate unresolved incidents.\nIdentify and classify incident types and service interruptions to build the knowledge system.\nRecord incidents cataloging them by symptoms and resolutions.\nEnsure service delivery in accordance with established service level agreements (SLAs).\nAccurately and carefully follow established procedures.\nCheck work to ensure it is complete and free from errors.\nAct promptly to correct quality defects.\nBasic Qualifications\nHigh school diploma or equivalent required; associate's degree, bachelor's degree, or IT certification (such as CompTIA A+ or Microsoft MD-102) preferred.\nHands-on experience with Windows 10/11 and Microsoft 365 user administration (Entra ID, licensing, groups); familiarity with Intune, Autopilot, and SmartDeploy (or similar imaging and MDM tools) preferred.\n1 to 3 years of help desk or desktop support experience.\nExperience with an ITSM ticketing system (Freshservice preferred) and asset or inventory tracking.\nWorks under the general direction of the IT Director; able to work independently on routine tasks and follow documented procedures.\nStrong problem-solving skills and attention to detail.\nExcellent communication and interpersonal skills.\nPhysical Demands & Work Environment\nAbility to communicate orally with vendors, management, and other co-workers, both individually and in front of a group is important. Regular use of the telephone and email for communication is essential.\nSitting for extended periods is common. Hearing, vision and speaking within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.\nGood reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.\nPrimarily an on-site office position in Rocklin. At times, visits to other offices or field project sites may be required, which may involve lifting, carrying, or pushing/pulling up to 50 pounds, and wearing required Personal Protective Equipment (PPE) including, but not limited to, earplugs, protective eyewear, gloves, hard hat, steel toed work boots, and high visibility safety apparel.\nThe job is primarily performed indoors in a traditional office setting and occasionally outdoors at construction sites, with possible exposure to machines, tools, heavy equipment, chemicals, solvents, dust, fumes, extreme weather, and uneven ground.\nThis job description outlines the general scope of work and is not exhaustive. Employees may be assigned additional duties as needed. Requirements may be adjusted to accommodate disabilities, except where they pose a direct safety risk.\nPerks and Benefits\nForgen offers a comprehensive benefits package, including medical, dental, vision, retirement plans, bonuses, paid time off, and more. We support a flexible work model for most non-craft positions and provide additional benefits like education assistance, wellness programs, and employee awards.\nPay Range\n$26—$28 USD\nEqual Opportunity\nForgen isan equal-opportunity employer and prohibitsdiscrimination based on any legally protected status. \nPrivacy Policy\nAt Forgen, we are committed to protecting your privacy. We collect and use your personal data to manage the recruitment process, including assessing your application, verifying information, and, if applicable, entering into an employment contract. Your information may be shared with authorized third parties who perform services on our behalf, such as background checks, and only where permitted by law. We implement appropriate security measures to safeguard your information and retain it only as long as necessary for recruitment and legal purposes.\nYou have the right to access, correct, or request deletion of your data, and to withdraw your consent at any time where applicable. For questions or to exercise your rights, please contact . \nCalifornia Privacy Policy\nAgency Policy","description_format":"text","description_chars":7915,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance","Flexible schedule","Retirement plans","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Water Resources","Soil Management","Construction"],"lifecycle":[{"event":"open","at":"2026-09-30T20:29:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7","filings_12m":7,"filings_prev_12m":5,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":5,"expected_fill_days":61,"reasons":["conf:1","stale_co","win:early","comp:junior"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/forgen-it-desktop-support","json_url":"https://alion.io/job/forgen-it-desktop-support.json","meta":{"generated_at":"2026-10-06T22:26:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2858,"day_limit":5000,"remaining_today":2142,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672984},"rest":"https://alion.io/mcp/rest/get_company?id=672984"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fforgen-it-desktop-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fforgen-it-desktop-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fforgen-it-desktop-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/forgen-it-desktop-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fforgen-it-desktop-support"}]}