{"id":721465,"url":"https://alion.io/job/forgen-it-field-engineer","title":"IT Field Engineer","company":{"id":672984,"name":"Forgen","domain":"forgen.com","url":"https://alion.io/company/forgen","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":20,"ghost_share":0,"stale_share":0.95,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":92000,"max_usd":192000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":482},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Service Desk","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-04T20:07:12Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-31T20:00:28Z","board_verified":true,"closed_at":null,"days_open":88,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":88},"description":"Forgen is dedicated to building a better future - for generations.\nLocation: West Palm Beach, Florida (other locations considered)\nTravel: Up to 50%\nPosition Summary\nThe IT Field Engineer is a senior, field-facing technology role responsible for owning network deployments, hardware support, and site technology operations across Forgen’s active project sites and office locations. This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite connectivity. The IT Field Engineer operates with a high degree of autonomy, interacts directly with employees at all levels-from craft workers to project executives-and partners closely with the IT Infrastructure and Service Desk teams.\nForgen Overview\nForgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values: We Do What We Say, We Are Passionate About Our Work, We Are One Team, We Work Smart, and We Do The Right Thing.\nKey Responsibilities\nField & Site Support\nTravel to active project sites to provide IT support, troubleshoot issues, and represent the IT team on the ground\nServe as the primary escalation point for the IT Service Desk on complex or unresolved field and site issues\nLead jobsite technology coordination from mobilization through demobilization, including setup, ongoing support, and teardown\nMeet with project executives, site superintendents, and staff to assess and coordinate IT needs\nAssist with IT setup for new offices and project locations, including conference room and collaboration technology\nCoordinate with local vendors for low-voltage installs, cabling, and other on-site technology services\nServe as a senior IT generalist, supporting a broad range of technical needs across field and office environments\nNetwork & Connectivity\nConfigure and deploy high-availability, secure networks including wired infrastructure, switchgear, and wireless LAN\nOrder and coordinate ISP and telecom services for new and existing jobsites; administer ISP and vendor contracts and billing\nSet up and configure Wi-Fi, Starlink, cellular hotspots, and other alternative connectivity solutions\nTroubleshoot complex network connectivity issues and drive root cause analysis to resolution\nWork with the IT Infrastructure team to develop and maintain network standards, configurations, and deployment procedures\nSupport network equipment, phone systems, and other IT infrastructure across jobsite and office locations\nMaintain and manage network equipment inventory in coordination with logistics and the rental yard\nHardware & Device Management\nInstall, configure, and support printers including IP-based printing and print server administration\nImage, configure, and deploy laptops, desktops, and other endpoint devices\nSupport and troubleshoot jobsite-connected tools, AV/conference room systems, and office equipment\nTrack and maintain asset inventory of IT equipment across job sites and office locations\nSystems & Software Support\nSupport Windows 10 and Windows 11 environments across field and office deployments\nProvide support for Microsoft 365 applications and services\nSupport and maintain Active Directory and Microsoft Entra (Azure AD) environments\nParticipate in software installations, upgrades, and patching cycles using update management tools\nParticipate in the creation and maintenance of IT standards, procedures, and documentation\nEscalation, Training & Communication\nFunction as Level 3 escalation for the IT Service Desk; resolve complex issues and document resolution paths for reuse\nTrain and mentor Service Desk staff and field team members on products, procedures, and best practices\nParticipate in the IT root cause analysis process and contribute to problem management knowledge base\nKeep peers and management informed of trends, significant problems, and customer-impacting issues\nLog and track issues using the problem management system; maintain accurate history records and related documentation\nAny other task or duty as assigned or required\nBasic Qualifications\nAssociate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience considered\n3-5 years of IT support experience (phone, in-person, and remote)\n2+ years of network infrastructure support experience\nPreferred Qualifications\nProficiency with Windows 10 and Windows 11 operating systems\nWorking knowledge of Microsoft 365 applications and services\nExperience with Active Directory and/or Microsoft Entra (Azure AD)\nDemonstrated experience configuring and deploying Cisco Meraki network devices.\nExperience ordering, coordinating, and administering ISP and telecom services\nFamiliarity with Starlink, cellular hotspots, and alternative connectivity solutions\nExperience imaging, deploying, and configuring laptops and desktops\nAbility to install and troubleshoot printers, including IP-based and print server configurations\nExperience with metric-based support ticketing systems\nExperience with asset and inventory tracking of IT equipment\nAbility to use patching and update management tools\nConstruction industry experience is a plus\nCompTIA Network+ or Security+ certifications preferred\nStrong attention to detail, analytical thinking, and problem-solving skills\nExcellent oral and written communication skills; comfortable presenting to project executives and field staff alike\nSelf-starting and proactive-identifies opportunities and acts without waiting to be directed\nAbility to handle sensitive and private information with appropriate discretion\nStrong work ethic and demonstrated commitment to ethics and integrity\nPassion for safety, with the ability to help ensure that nobody gets hurt\nCollaborative team player who can work independently to meet deadlines, goals, and objectives\nValid Driver’s License and ability to travel to project sites across the country\nPhysical Demands & Work Environment\nThis role requires regular travel to active construction project sites across the country. Site visits involve physical demands including extended periods of standing or walking, lifting up to 50 pounds, and working in environments with potential exposure to heavy equipment, dust, fumes, uneven terrain, and variable or extreme weather. Required PPE must be worn on all active construction sites. When not traveling, the role may be performed from a home or regional office environment using standard computing and communications equipment.\nThis job description outlines the general scope of work and is not exhaustive. Employees may be assigned additional duties as needed. Requirements may be adjusted to accommodate disabilities, except where they pose a direct safety risk.\nPerks and Benefits\nForgen offers a comprehensive benefits package, including medical, dental, vision, retirement plans, bonuses, paid time off, and more. We support a flexible work model for most non-craft positions and provide additional perks like education assistance, wellness programs, and employee awards.\nEqual Opportunity\nForgen isan equal-opportunity employer and prohibitsdiscrimination based on any legally protected status. \nPrivacy Policy\nAt Forgen, we are committed to protecting your privacy. We collect and use your personal data to manage the recruitment process, including assessing your application, verifying information, and, if applicable, entering into an employment contract. Your information may be shared with authorized third parties who perform services on our behalf, such as background checks, and only where permitted by law. We implement appropriate security measures to safeguard your information and retain it only as long as necessary for recruitment and legal purposes.\nYou have the right to access, correct, or request deletion of your data, and to withdraw your consent at any time where applicable. For questions or to exercise your rights, please contact . \nCalifornia Privacy Policy\nAgency Policy","description_format":"text","description_chars":8165,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance","Flexible schedule","Retirement plans","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Civil & Structural Engineering","Construction"],"lifecycle":[{"event":"open","at":"2026-09-11T07:12:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7","filings_12m":7,"filings_prev_12m":5,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.344,"p_room":0.28,"age_days":87,"expected_fill_days":34,"reasons":["conf:0","stale_co","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/forgen-it-field-engineer","json_url":"https://alion.io/job/forgen-it-field-engineer.json","meta":{"generated_at":"2026-10-31T20:31:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32290,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672984},"rest":"https://alion.io/mcp/rest/get_company?id=672984"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fforgen-it-field-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fforgen-it-field-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fforgen-it-field-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/forgen-it-field-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fforgen-it-field-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":721465}},{"tool":"search_jobs","arguments":{"company":"forgen.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":721465},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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