{"id":3831807,"url":"https://alion.io/job/forma-ai-technical-project-manager-customer-operations","title":"Technical Project Manager, Customer Operations","company":{"id":28482,"name":"Forma.ai","domain":"forma.ai","url":"https://alion.io/company/forma","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":74,"open_postings":17,"ghost_share":0.353,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":149,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-05T17:17:05Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T11:48:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"About Forma.ai: \nForma.ai is a Series Bstartup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. \nOur growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. \nWe’re welcoming equally driven individuals who are excited about creating something big! \nAbout the Team: \nThe Customer Operations team works closely with new and existing customers to implement Forma's platform, manage ongoing initiatives, and optimize our clients' Sales Performance Management (SPM) processes. \nWe partner with customers to understand their business needs, translate requirements into actionable project plans, and deliver solutions that drive meaningful business outcomes. Our team works cross-functionally with Product, Engineering, and other internal teams to ensure successful implementations and continuous improvement. \nIf you're passionate about project management, client collaboration, and technology-enabled business transformation, we'd love to hear from you! \nWhat you’ll be doing: \nManage customer projects end-to-end, from planning and requirements gathering through execution, delivery, and post-launch activities, ensuring projects are delivered on time and aligned with customer expectations\nOwn project plans, timelines, milestones, and deliverables, proactively identifying risks, dependencies, and issues and driving them to resolution\nBuild and maintain strong working relationships with customer stakeholders, coordinating across business and technical teams to ensure alignment and successful project outcomes\nFacilitate discovery sessions and workshops to understand customer business requirements, processes, and objectives, translating them into clear project requirements and actionable workstreams\nCoordinate cross-functional delivery efforts with Forma's Product, Engineering, and Customer Operations teams, ensuring priorities, responsibilities, and timelines are clearly defined\nDevelop a working understanding of Forma's platform, data structures, and commission calculation logic to effectively manage implementation activities, assess dependencies, and facilitate discussions between business and technical stakeholders\nMonitor project progress, communicate status updates, manage stakeholder expectations, and escalate risks or blockers as appropriate\nSupport customer change requests, enhancements, and ongoing initiatives by coordinating requirements, prioritization, and delivery\nIdentify opportunities to improve project delivery processes, customer workflows, and operational efficiency through automation and continuous improvement\nDevelop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives\nDevelop a strong understanding of Sales Performance Management (SPM), including incentive compensation, crediting, payroll processes, quota setting, and incentive plan design, to support effective customer project delivery\nWhat we're looking for: \nEducation or background in Engineering, Commerce, Business, Information Systems, or a related discipline\n5+ years of relevant experience in project management, implementation, consulting, or customer-facing delivery roles\nStrong project management skills, including planning, organization, prioritization, risk management, and execution\nExperience managing multiple projects or workstreams simultaneously in a fast-paced environment\nExcellent communication and stakeholder management skills, with the ability to coordinate effectively across business and technical teams\nAbility to gather customer requirements, including data migrations and integrations, and translate business needs into actionable project plans. Requires experience managing data migration or integration projects, along with the ability to analyze data extracts and identify data quality issues\nStrong analytical and problem-solving skills, with comfort working with data and understanding business processes\nAbility to take ownership, drive accountability, and independently move projects forward\nNice to haves: \nExperience with SQL, Excel-based data analysis, or other analytical tools\nExperience with sales performance management or incentive compensation\nAdditional Job Info:\nThis position is for an existing vacancy\nSalary range: $120K - $150K CAD\nWhat you can expect from us\nMeaningful compensation. In addition to your base salary, you’ll join our employee stock ownership plan to further recognize your contributions to Forma.ai ’s success.\nHealthcare coverage. We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program.\nLearning and development. Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend.\nGrowth. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for, whether that’s as an individual contributor or as a people leader.\nOur Values: \nWork well, together. We’re real. We have kids and pets. Mortgages and student loans. We’re in this together, so no matter how brilliant any one of us is, we always play nice with one another - no exceptions. \nBe precise. Be relentless. We believe complacency breeds failure, so we set new goals as quickly as we achieve them. We persist in the face of adversity, learn from our mistakes, and push each other to continuously improve. The status-quo is kryptonite.\nLove our tech. Love our customers. Our platform solves a very complex problem in a currently underserved market. While everyone at Forma isn’t customer-facing, we’re all customer-focused. Maybe even slightly customer-obsessed. ­ \n Use of AI for Recruitment\nCurrently, Forma.ai does not useartificial intelligence as part of our recruitment process, specifically but not limited to the screening, filtering and shortlisting of applicants. \nOur commitment to you: \nForma is a proud equal opportunity employer that is committed to creating a diverse and inclusive work environment. Every effort to accommodate candidates for accessibility will be made upon request. Information received related to accommodations will be addressed confidentially. We know that applying to a new role takes a lot of effort. You're encouraged to apply even if your experience doesn't precisely match the job description. There are many paths to a successful career and we’re looking forward to reading yours.\nWe thank all candidates for their interest however only qualified applicants will be shortlisted.","description_format":"text","description_chars":6708,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-11-05T19:42:24Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Approved LMIA in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":149,"reasons":["conf:1","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/forma-ai-technical-project-manager-customer-operations","json_url":"https://alion.io/job/forma-ai-technical-project-manager-customer-operations.json","meta":{"generated_at":"2026-11-08T13:50:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29329,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":28482},"rest":"https://alion.io/mcp/rest/get_company?id=28482"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fforma-ai-technical-project-manager-customer-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fforma-ai-technical-project-manager-customer-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fforma-ai-technical-project-manager-customer-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/forma-ai-technical-project-manager-customer-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fforma-ai-technical-project-manager-customer-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3831807}},{"tool":"search_jobs","arguments":{"company":"forma.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3831807},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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