{"id":89334,"url":"https://alion.io/job/forma-senior-product-manager-icm-operations","title":"Senior Product Manager- ICM Operations","company":{"id":28482,"name":"Forma.ai","domain":"forma.ai","url":"https://alion.io/company/forma","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":60,"open_postings":21,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":133000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":109},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-04-23T22:10:06Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-26T18:13:24Z","board_verified":true,"closed_at":null,"days_open":185,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":185},"description":"About Forma.ai: \nForma.ai is a Series Bstartup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. \nOur growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. \nWe’re welcoming equally driven individuals who are excited about creating something big! \nThe Role\nForma is hiring a Product Manager to lead key initiatives across ourICM Operations platform, spanning Core Services and Business Intelligence (BI). This includes workflows, automation, APIs, claims management, and next-generation reporting and data capabilities.\nThis role is for someone who can take full ownership of a product area, not just manage a backlog. We’re looking for a strategic product leader who starts with the business problem, understands the user workflow end to end, and partners cross-functionallyto define the right solutions. Success in this role requires strong product judgment, a deep understanding of operational processes and user pain points, and the ability to balance strategic thinking with practical execution.\nWhat You’ll Do\nReporting to the VP of Engineering, you will own a portfolio of platform capabilities end to end. You’ll work closely with engineering, operations, and leadership to identify the most important problems to solve, shape requirements, and prioritize high-impact investments.\nWe’re looking for someone who brings strong product thinking and operational awareness to help evolve how internal teams and customers interact with mission-critical systems-from approvals and ticketing to policy engines and data exploration.\nStrong expertise in data visualization and business intelligence tools. This person should be comfortable working with dashboards, with a keen ability to select and articulate the most effective visualizations for a given problem. They can translate customer needs into thoughtful, scalable solutions, designing patterns that not only address specific use cases but can also be adapted and reused across a broader client base.\nThe Role’s Key Responsibilities Are Listed Below:\nOwn product requirements and feature prioritization for core services and business intelligence products\nTranslate unstructured and complex input from customers, leadership, and your own experience into structured business problems, use cases, user flows, and product ideas\nAble to emphasize various end user personas such as internal implementation team, client admins and client end users.\nPartner with engineering to shape features, refine requirements, and make prioritization tradeoffs\nDrive alignment across engineering, operations, and leadership on priorities, sequencing, and desired outcomes\nCollaborate with operations and marketing teams for product release activities\nGather and synthesize feedback from customers and senior leadership\nCommunicate product vision and roadmap to internal teams and customers\nOperate with high ownership; driving clarity, making decisions, and moving forward in ambiguity\nCreate lightweight wireframes and prototypes to quickly validate ideas\nWhat We’re Looking For:\nYou have comprehensive experience in using and building business intelligence tools, ticketing systems, and administrative tools\nYou have good understanding of best data visualization practices and how to build them for scale for enterprises\nYou’re excited to apply that expertise to build better tooling\nYou’re comfortable owning a product area end to end\nYou’re collaborative and enjoy working cross-functionally\nYou’re pragmatic, decisive, and outcomes-focused\nYou’re a strong written and verbal communicator\nWhat Success Looks Like:\nFirst 30 Days-Learn & Understand\nRamp up on Forma’s ICM platform, Core Services, and BI capabilities\nBuild relationships across engineering, operations, and leadership\nUnderstand key personas and end-to-end workflows\nReview current roadmap, dashboards, and operational processes\nIdentify initial gaps and quick wins\nSuccess:Clear understanding of the product, users, and key pain points\n60 Days-Define & Drive\nOwn a product area within Core Services or BI\nTurn ambiguous inputs into clear requirements and user flows\nPartner with engineering to scope and prioritize features\nPropose improvements to workflows and data visualization\nAlign stakeholders on priorities and roadmap direction\nSuccess:Actively shaping priorities and driving alignment\n90 Days-Deliver & Scale\nOwn roadmap and execution end-to-end\nLaunch initial features or improvements\nEstablish scalable patterns for BI and operations\nDefine success metrics and incorporate user feedback\nDrive longer-term product direction\nSuccess:Delivering impact and operating as an autonomous product leader\nAdditional Job Info:\nThis position is for an existing vacancy\nSalary range: $140K - $180K CAD\nWhat you can expect from us\nMeaningful compensation. In addition to your base salary, you’ll join our employee stock ownership plan to further recognize your contributions to Forma.ai ’s success.\nHealthcare coverage. We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program.\nLearning and development. Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend.\nGrowth. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for, whether that’s as an individual contributor or as a people leader.\nOur Values: \nWork well, together. We’re real. We have kids and pets. Mortgages and student loans. We’re in this together, so no matter how brilliant any one of us is, we always play nice with one another - no exceptions. \nBe precise. Be relentless. We believe complacency breeds failure, so we set new goals as quickly as we achieve them. We persist in the face of adversity, learn from our mistakes, and push each other to continuously improve. The status-quo is kryptonite.\nLove our tech. Love our customers. Our platform solves a very complex problem in a currently underserved market. While everyone at Forma isn’t customer-facing, we’re all customer-focused. Maybe even slightly customer-obsessed. ­ \n Use of AI for Recruitment\nCurrently, Forma.ai does not useartificial intelligence as part of our recruitment process, specifically but not limited to the screening, filtering and shortlisting of applicants. \nOur commitment to you: \nForma is a proud equal opportunity employer that is committed to creating a diverse and inclusive work environment. Every effort to accommodate candidates for accessibility will be made upon request. Information received related to accommodations will be addressed confidentially. We know that applying to a new role takes a lot of effort. You're encouraged to apply even if your experience doesn't precisely match the job description. There are many paths to a successful career and we’re looking forward to reading yours.\nWe thank all candidates for their interest however only qualified applicants will be shortlisted.","description_format":"text","description_chars":7170,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-04-23T22:10:06Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":1}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.221,"p_room":0.28,"age_days":185,"expected_fill_days":35,"reasons":["conf:1","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/forma-senior-product-manager-icm-operations","json_url":"https://alion.io/job/forma-senior-product-manager-icm-operations.json","meta":{"generated_at":"2026-10-26T21:10:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28521,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":28482},"rest":"https://alion.io/mcp/rest/get_company?id=28482"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fforma-senior-product-manager-icm-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fforma-senior-product-manager-icm-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fforma-senior-product-manager-icm-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/forma-senior-product-manager-icm-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fforma-senior-product-manager-icm-operations"}]}