{"id":2463645,"url":"https://alion.io/job/formfactor-desktop-systems-specialist-2","title":"Desktop Systems Specialist","company":{"id":4792,"name":"FormFactor","domain":"formfactor.com","url":"https://alion.io/company/formfactor","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":16,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Farmers Branch, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":127000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":5037},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"Copilot","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Microsoft Office","optional":true},{"name":"PowerShell","optional":true},{"name":"Service Desk","optional":true},{"name":"TCP/IP","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-10-13T17:54:52Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T03:07:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Forming Our Future together\nFormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.\nRooted in our core values - Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People - we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.\nShift:\nThe regular hours for this position are day shift.Job Description:\nFormFactor is seeking a customer-focused and technically skilled Desktop Systems Specialist to support employees by delivering reliable IT services and end-user technology solutions. Based at our Farmers Branch, Texas campus, this role serves as a key IT resource responsible for endpoint support, device lifecycle management, user productivity tools, and site technology services while providing remote assistance to other company locations as needed.\nThe Desktop Systems Specialist works independently to resolve a broad range of technical issues, supports technology deployments and operational initiatives, and collaborates with infrastructure, cybersecurity, application, and service management teams to improve the overall employee technology experience. This role combines hands-on technical support with process improvement, documentation, and operational excellence to ensure secure, efficient, and dependable IT services. The role aligns with a Professional Level 3 (P3) individual contributor, requiring demonstrated technical proficiency, strong customer service skills, and the ability to handle moderately complex support challenges with limited oversight.\nKey Responsibilities:\nEnd User Support & Service Delivery\nProvide advanced desktop support for Windows-based systems, laptops, mobile devices, user accounts, Microsoft 365 applications, Teams, Outlook, OneDrive, VPN, MFA, printers, peripherals, and collaboration technologies.\nTroubleshoot and resolve hardware, software, operating system, connectivity, and account-related issues through in-person and remote support channels.\nServe as a trusted technology resource for employees, delivering responsive and customer-focused support that minimizes business disruption.\nManage incidents and service requests in accordance with IT service management processes, ensuring accurate documentation, categorization, prioritization, and timely resolution.\nEndpoint Management & Device Lifecycle\nConfigure, image, deploy, maintain, and replace desktop and mobile computing devices using standard endpoint management tools and processes.\nSupport device provisioning, software installation, system upgrades, hardware refresh programs, and technology rollouts.\nAdminister endpoint management platforms including Microsoft Intune, Windows Autopilot, Active Directory, Microsoft Entra ID, and other approved management tools.\nMaintain endpoint health, software compliance, and security standards across assigned systems and devices.\nSite Technology Operations\nSupport conference room technologies, audiovisual systems, shared workstations, label printers, and other site technology solutions.\nCoordinate onboarding, employee moves, equipment returns, and offboarding activities to ensure a seamless employee experience.\nAssist with technology support in office, laboratory, warehouse, manufacturing, and cleanroom environments as required.\nSupport shipping, receiving, staging, inventory management, warranty coordination, and deployment logistics for IT equipment.\nSecurity, Compliance & Continuous Improvement\nSupport endpoint security initiatives including encryption validation, patch compliance, antivirus monitoring, vulnerability remediation, and secure handling of company assets.\nEscalate complex or recurring issues to appropriate technical teams while providing complete troubleshooting history and business impact details.\nCreate and maintain support documentation, standard operating procedures, knowledge articles, and technical records.\nIdentify opportunities to improve service quality, automate repetitive tasks, and enhance support processes through technology and best practices.\nUtilize approved AI-enabled support and productivity tools to improve troubleshooting efficiency, knowledge sharing, and the overall employee experience.\nPreferred Qualifications & Experience:\nExperience in desktop support, endpoint administration, IT service desk, or technical support roles within a business environment.\nExperience supporting Windows 10/11 operating systems, Microsoft 365 applications, Teams, Outlook, OneDrive, VPN, MFA, printers, and common business technologies.\nWorking knowledge of Active Directory, Microsoft Entra ID, Microsoft Intune, Windows Autopilot, endpoint provisioning, user account administration, asset management, and ITSM platforms.\nStrong troubleshooting skills across hardware, software, endpoint management, and user productivity technologies.\nUnderstanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and connectivity troubleshooting.\nAbility to independently manage multiple priorities and resolve technical issues with minimal supervision.\nProfessional certifications such as CompTIA A+, Network+, Microsoft, ITIL, HDI, or equivalent.\nExperience supporting manufacturing, engineering, laboratory, or technical production environments.\nFamiliarity with endpoint security tools, vulnerability management processes, and compliance initiatives.\nExperience using Microsoft Copilot, AI-assisted troubleshooting tools, or other approved productivity technologies.\nKnowledge of PowerShell or other scripting tools used to automate support and administrative tasks.\nWork Environment:\nThis position requires regular on-site presence at FormFactor's Farmers Branch campus to support day-to-day operations and employee technology needs.\nOccasional evening or weekend support may be required to support system maintenance, device deployments, technology upgrades, or critical business operations.\nSupport activities may occur in office, laboratory, manufacturing, warehouse, cleanroom, or remote work environments.\nThe role requires the ability to transport, stage, install, and move computer equipment and related hardware as needed.\nSkills:\nActive Directory (AD), Azure Active Directory (AD), Chatbots, Computer Hardware Support, Computer Technical Support, Customer Service, Desktop Application Support, Direct Support, Hardware Troubleshooting, Help Desk Support, ITIL Incident Management, Microsoft Autopilot, Microsoft Copilot, Microsoft Entra ID (Azure Active Directory), Microsoft Office, Microsoft Windows, Remote Desktop Support, Software Support, Windows Troubleshooting.\nEducation & Experience:\nMinimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work | Required.\nFormFactor Benefits:\nBenefits offered for this role include medical, dental, vision, EAP, short-term and long-term disability, life insurance, flexible spending and savings accounts, 401(k), ESPP and paid time off.\nEqual Employment Opportunity Statement\nFormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.\nFor roles that are designated as remote-eligible, employees cannot be located in: AL, AK, AR, DE, GA, HI, IL, IA, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as \"Remote\" in the job location.","description_format":"text","description_chars":8641,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Test & Measurement Instruments","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-13T17:54:52Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 13 · green card filings: 4","filings_12m":13,"filings_prev_12m":32,"green_card_filings_12m":4,"median_offered_wage_usd":146912,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":48,"reasons":["conf:3","stale_co","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/formfactor-desktop-systems-specialist-2","json_url":"https://alion.io/job/formfactor-desktop-systems-specialist-2.json","meta":{"generated_at":"2026-10-14T14:23:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17668,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4792},"rest":"https://alion.io/mcp/rest/get_company?id=4792"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fformfactor-desktop-systems-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fformfactor-desktop-systems-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fformfactor-desktop-systems-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/formfactor-desktop-systems-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fformfactor-desktop-systems-specialist-2"}]}