{"id":2396700,"url":"https://alion.io/job/formfactor-desktop-systems-specialist","title":"Desktop Systems Specialist","company":{"id":4792,"name":"FormFactor","domain":"formfactor.com","url":"https://alion.io/company/formfactor","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":16,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beaverton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":38,"currency":"USD","period":"hour","gross":null,"usd_annual":76000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"Copilot","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Microsoft Office","optional":true},{"name":"PowerShell","optional":true},{"name":"Service Desk","optional":true},{"name":"SharePoint","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-10-12T22:37:27Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T17:54:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Forming Our Future together\nFormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.\nRooted in our core values - Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People - we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.\nShift:\nThe regular hours for this position are day shift.Job Description:\nFormFactor is seeking a Desktop Systems Specialist to help enable business success by delivering reliable, customer-focused technology support to employees at our Beaverton campus and remote locations worldwide. This role serves as a key member of the IT Operations team, providing technical support for endpoint devices, collaboration technologies, user productivity tools, and workplace computing environments.\nThe ideal candidate combines strong troubleshooting skills with a customer-first mindset and enjoys solving technical challenges that improve employee productivity. Operating with a moderate level of independence, this individual will manage support requests, contribute to endpoint management initiatives, maintain technology standards, and partner with other IT teams to ensure secure, efficient, and scalable technology services.\n\nKey Responsibilities:\nEnd User Support & Service Delivery\nProvide advanced technical support for desktop and laptop systems, Microsoft 365 applications, Teams, Outlook, OneDrive, VPN connectivity, multifactor authentication (MFA), printers, peripherals, mobile devices, and common business applications.\nRespond to and resolve incidents and service requests while maintaining service level objectives and delivering a high-quality user experience.\nTroubleshoot moderately complex hardware, software, operating system, and connectivity issues, identifying root causes and implementing sustainable solutions.\nManage support activities for local and remote employees across multiple locations and time zones.\nEndpoint Lifecycle Management\nImage, configure, deploy, maintain, troubleshoot, and retire desktop and laptop systems using enterprise management tools.\nSupport device refresh programs, workstation upgrades, hardware replacements, and endpoint standardization initiatives.\nManage endpoint provisioning through Microsoft Intune, Windows Autopilot, and other approved management platforms.\nCoordinate warranty repairs, vendor support activities, and equipment replacement processes.\nUser Account & Collaboration Services\nProvision, modify, and support user accounts, security groups, shared resources, and access permissions using Active Directory and Microsoft Entra ID.\nSupport collaboration technologies including Microsoft Teams, conference room technologies, audiovisual systems, and related workplace productivity tools.\nAssist with employee onboarding, transfers, role changes, and offboarding activities to ensure a seamless user experience.\nAsset & Knowledge Management\nMaintain accurate inventories of hardware assets, software licensing information, equipment assignments, and lifecycle status records.\nDevelop and maintain support documentation, knowledge base articles, troubleshooting guides, and standard operating procedures.\nEnsure incident records contain thorough troubleshooting details, business impact assessments, and resolution documentation.\nSecurity & Compliance Support\nSupport endpoint security and compliance initiatives, including device encryption, antivirus protection, vulnerability remediation, patch validation, and endpoint health monitoring.\nAssist with implementation and enforcement of IT security policies, standards, and best practices.\nEscalate security concerns and compliance-related issues in accordance with established procedures.\nOperational Excellence & Continuous Improvement\nIdentify recurring technical issues and recommend process, technology, or documentation improvements.\nParticipate in technology deployments, system upgrades, hardware rollouts, and operational projects.\nCollaborate with infrastructure, cybersecurity, application, and operations teams to resolve cross-functional technical issues.\nLeverage approved AI-enabled support and productivity tools to enhance troubleshooting efficiency and improve user support experiences.\nPreferred Qualifications & Experience:\nBachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent combination of education and experience.\nExperience in desktop support, endpoint administration, technical support, service desk, or IT operations roles.\nExperience supporting Windows 10/11 operating systems and Microsoft 365 technologies including Outlook, Teams, OneDrive, and SharePoint.\nHands-on experience with Active Directory, Microsoft Entra ID, Microsoft Intune, Windows Autopilot, endpoint provisioning, and device management technologies.\nExperience using IT service management (ITSM) platforms, ticketing systems, and asset management tools.\nUnderstanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN technologies, wireless networking, and connectivity troubleshooting.\nStrong analytical and problem-solving skills with the ability to diagnose technical issues in a structured and efficient manner.\nExperience supporting manufacturing, engineering, laboratory, semiconductor, or highly technical business environments.\nKnowledge of endpoint security technologies, vulnerability remediation processes, and device compliance monitoring.\nExperience supporting conference room technologies, audiovisual systems, and workplace collaboration platforms.\nFamiliarity with PowerShell, automation, scripting, or process-improvement initiatives.\nIndustry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Fundamentals, Microsoft Endpoint Administrator, ITIL Foundation, or HDI certifications.\nWork Environment & Physical Requirements:\nThis position requires regular on-site presence at FormFactor's Beaverton campus to support daily business operations.\nOccasional after-hours, weekend, or on-call support may be required to support maintenance windows, system upgrades, critical business events, or incident response activities.\nWork may be performed in office, engineering, laboratory, manufacturing, warehouse, and cleanroom environments as business needs require.\nAbility to lift, transport, install, and move IT equipment weighing up to 40 pounds.\nOccasional travel to other FormFactor locations may be required.\nSkills:\nAzure Active Directory (AD), Computer Technical Support, Customer Service, Desktop Application Support, Hardware Support, IT Networking, Microsoft Copilot, Microsoft Intune, Microsoft Office, Microsoft Teams, Microsoft Windows, Office Applications, Remote Desktop SupportEducation & Experience:\nBachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience | RequiredPay Range:\n$29.15 - $38.27Pay Range Explained:\nThis role in Beaverton, Oregon pays between $29.15 and $38.27 per hour, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You’ll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts.Equal Employment Opportunity Statement\nFormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.\nFor roles that are designated as remote-eligible, employees cannot be located in: AL, AK, AR, DE, GA, HI, IL, IA, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. 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