{"id":1970349,"url":"https://alion.io/job/formica-group-customer-service-representative","title":"Customer Service Representative","company":{"id":1781218,"name":"Formica Group","domain":"formica.com","url":"https://alion.io/company/formica-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marion, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":66000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T16:43:10Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-16T02:42:39Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Summary/Purpose:\nThe Customer Service Representative at Hartson-Kennedy® is responsible for all duties to maintain a positive relationship with your assigned accounts. They will contribute to an environment that engages their team to perform at the highest level, have an understanding of the company’s policies, processes and products along with strong analytical skills to effectively solve problems encountered by our customers. They will ensure our customers are consistently provided with the highest level of service.\nKnowledge, Skills, Abilities, Experience:\n· Excellent communication (verbal and written) and interpersonal skills to ensure positive interactions with customers\n· Problem solving skills to identify problems and recommend effective solutions\n· Time management skills to respond to customer emails, calls, and messages promptly\n· Multitasking and organization skills to work on multiple issues at one time\n· Effective at working in teams to collaborate with coworkers in other departments\n· Proficient with Microsoft Office applications\n· Knowledge of ERP systems\n· Highly dependable with an excellent work attendance record\n· Excellent time management skills with ability to meet deadlines\n· Minimum 2 years of customer service experience, preferably in comparable industry\nDuties, Responsibilities:\n· Maintaining and building relationships with current and new customers\n· Responding to customer needs and inquiries\n· Processing orders and quotes in a timely manner\n· Ensure effective customer relationships - internal and external\n· Participate in regularly planned team meetings\n· Communicate and collaborate with team members outside the department\n· Ownership and resolution of customer issues\n· Provide backup support to team members\n· Other duties as assigned\nPhysical Demands:\n· Ability to sit at a desk for periods of time\n· Ability to work in an open office environment\n· Ability to walk or stand for short periods\nExpected hours:\n· Availability to work Mon - Fri, 8am - 5pm\n· Availability to work overtime as needed\nWhy Hartson-Kennedy?\nAs part of the Formica Corporation family, Hartson-Kennedy® (HK) is the trusted partner for premium countertop solutions. Known as the custom countertop experts for Formica Corporation, HK combines craftsmanship, innovation and a commitment to quality to deliver surfaces that elevate residential - including multi-family - and commercial spaces. Our expertise extends beyond Formica® Brand products, featuring a curated selection of surfaces from other leading manufacturers to meet any design vision.\nJoining our team means leading at a flagship facility where you’ll drive operational excellence, support a culture of collaboration, and help shape an environment where every team member can thrive.\nEmployee offerings:\nMedical & Prescription Drug Coverage\nDental Coverage\nFlexible Spending Accounts (Healthcare and Dependent Care)\n401(k) Savings Plan with Matching provision\nPaid Time Off\nPaid Holidays\nLife & Voluntary Optional Life Insurance\nShort-Term Disability Coverage\nVoluntary Long-Term Disability Coverage\nEmployee Assistance Program\nEmployee Product Purchase Discount\nSurfacing Solutions, Designing Opportunity, Building People\nAt Hartson-Kennedy®, we bring the Formica Family of Brands to life through stylish, durable, and sustainable surfaces that inspire creativity and deliver value. We’re looking for individuals who are ready to create their own career path, make an impact and connect with other like-minded professionals. If you’re passionate about quality, innovation and helping customers bring their design visions to reality, we want to hear from you.\n--\nOnly qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.\nThis job description is not a comprehensive listing of activities, duties, or responsibilities that are required for the position. Responsibilities may change or new ones may be assigned at any time with or without notice.\nWe are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis, including race, color, age, sex, religion, national origin or handicap/disability.","description_format":"text","description_chars":4295,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T19:04:13Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.811,"p_room":0.9,"age_days":8,"expected_fill_days":24,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/formica-group-customer-service-representative","json_url":"https://alion.io/job/formica-group-customer-service-representative.json","meta":{"generated_at":"2026-10-16T05:21:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2658,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1781218},"rest":"https://alion.io/mcp/rest/get_company?id=1781218"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fformica-group-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fformica-group-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fformica-group-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/formica-group-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fformica-group-customer-service-representative"}]}