{"id":2870535,"url":"https://alion.io/job/formlabs-head-of-technical-operations-techops","title":"Head of Technical Operations (TechOps)","company":{"id":6959,"name":"Formlabs","domain":"formlabs.com","url":"https://alion.io/company/formlabs","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Somerville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Workspace","optional":false},{"name":"ISO 27001","optional":false},{"name":"NIST CSF","optional":false},{"name":"Proxmox VE","optional":false},{"name":"Service Desk","optional":false},{"name":"SOC 2","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"AWS","optional":true},{"name":"Cloudflare","optional":true},{"name":"Crowdstrike","optional":true},{"name":"GCP","optional":true},{"name":"IAM","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-10-19T18:35:58Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-25T21:20:29Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.\nAs the Head of Technical Operations (TechOps) at Formlabs, you will own the foundation the whole company runs on: our global network, on-premise servers, endpoints, IT service desk, identity and access, and the security program that protects Formlabs and our customers’ data. This is a single, combined leadership role - where you will lead as a player-coach.\nYou will lead a global team of 7 spanning network administration, systems administration, help desk, and cybersecurity, and support offices in Somerville, Germany, Budapest, and Shenzhen.\nYou will join the Systems team, which enables every Formlabs team with enterprise applications, infrastructure, data, AI, and security. You will report to the CIO.\nThis role is based in our Somerville, MA office and is an onsite role. \nThe Job:\nTeam Leadership: Lead, coach, and develop a team of 7 across network, systems, help desk, and cybersecurity. Set clear priorities, build strong technical leadership within the team, and grow the team’s automation and scripting skills.\nNetwork & Connectivity: Own our Cisco Meraki estate across four countries - SD-WAN and site-to-site VPN, firewalls, segmentation, Wi-Fi, ISP circuits, cloud VPN tunnels, remote access, and the specific connectivity and compliance requirements of operating in China.\nStrategy & Roadmap: Define and drive a combined infrastructure and security roadmap that balances reliability, risk, cost, and user experience - and explain it in business terms to the CIO, CFO, and company leadership. \n Servers & Resilience: Own on-premise compute (Proxmox) and the services that run on it - lifecycle, patching, monitoring, backup and tested restores, and disaster recovery - and make deliberate decisions about what stays on-prem versus moves to cloud or SaaS.\nSecurity Program: Own Formlabs’ cybersecurity program end to end: policy, risk register, vulnerability and patch management, endpoint protection, email and SaaS security, logging, data loss prevention, and incident detection, response runbooks, and exercises.\nStaffing Model & Services: Provide leadership on how the team is staffed and which services it relies on - deciding what to build in-house versus source from managed service and security partners - and hold those partners accountable to clear scope and SLAs.\nIdentity & Access: Own the joiner/mover/leaver process, SSO and MFA, privileged and break-glass access, and admin hygiene across Google Workspace and core SaaS - with the evidence trail auditors expect.\nIT Service Desk & Endpoints: Ensure a fast, friendly, measurable help desk for ~800 employees - ticket SLAs, onboarding/offboarding, laptop lifecycle and MDM, conference room and A/V, and site support - and personally own the hardest escalations.\nAutomation & AI: Replace manual, repeatable work with automation and AI-assisted workflows across provisioning, monitoring, ticket triage, and reporting, so the team scales with the company.\nVendors & Budget: Own the infrastructure and security vendor portfolio and budget - contracts, renewals, licensing, and hardware refresh plans - and make clear build/buy/partner tradeoffs.\nDocumentation & Continuity: Maintain current diagrams, inventories, runbooks, and on-call/escalation coverage so no system depends on a single person’s knowledge.\nYou:\n Experience: 8+ years in IT infrastructure and/or security, including 2+ years leading teams, ideally in a mid-sized (500-2,000 person) company with multiple international sites.\n Network & Systems Depth: Hands-on expertise in enterprise networking (routing, VPN, firewalls, segmentation, Wi-Fi) and server virtualization; you can review a firewall rule set or a backup design yourself.\nSecurity Leadership: Practical experience building or running a security program at a company without a large dedicated security team - including EDR, identity, vulnerability management, and incident response.\nService Mindset: You care how employees experience IT, measure service quality, and lead a help desk with the same rigor as a network.\nVendor Management: Proven ability to design a team’s staffing and sourcing model, and to select, negotiate with, and hold managed service providers accountable.\nCommunication: Translate technical risk into clear business decisions for executives, and write clear policies, runbooks, and recommendations.\nControls & Compliance: Experience with frameworks such as NIST CSF, ISO 27001, or SOC 2, and with IT general controls in an audit-ready environment.\nBachelor’s degree in a technical field or equivalent experience.\nBonus Points:\nExperience with Cisco Meraki, Proxmox, CrowdStrike, Google Workspace, and Cloudflare.\nExperience operating IT in China (cross-border connectivity, local regulations, remote-site support).\nFamiliarity with GCP and AWS security fundamentals (IAM, logging, network controls).\nScripting/automation skills (Python, PowerShell, Terraform, or similar) and hands-on use of AI tools in IT or security operations.\nSecurity certifications such as CISSP, CISM, or CCNP Security.\nExperience in a hardware or manufacturing company with R&D labs and lab networks.\nOur Benefits & Perks:\nRobust equity program to build future wealth through RSUs\nComprehensive healthcare coverage (Medical, Dental, Vision)\n401K matching and access to financial advisors\nGenerous paid Parental Leave (up to 16 weeks)\nTenure-based paid Sabbatical Leave (up to 6 weeks)\nFlexible Out of Office Plan - Take time when you need it\nAmple on-site parking & pre-tax commuter benefits\nHealthy on-site lunches, snacks, beverages, & treats\nRegular sponsored professional development opportunities\nMany opt-in culture events across our diverse community\nAnd of course… unlimited 3D prints\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \nEven if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.\nOur Candidate AI Guidelines are availablehere. Please give them a read.\nCompensation\nEvery Formlabs employee receives equity because everyone contributes to building the company. You’ll have the opportunity to share financially in the value we create together, with a shared incentive to build a business that succeeds over the long term. Equity will be a significant portion of your total compensation, and will increase over time in proportion to your impact. The base pay will be determined by your skills, qualifications, experience, location, and expected impact on the organization.\nThe annual base pay range for this role is:\n$150,000—$190,000 USD","description_format":"text","description_chars":6907,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","3D Printers & Additive Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-19T19:28:11Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 22 · green card filings: 6","filings_12m":22,"filings_prev_12m":14,"green_card_filings_12m":6,"median_offered_wage_usd":126429,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":35,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":190000,"is_top_pay":false},"html_url":"https://alion.io/job/formlabs-head-of-technical-operations-techops","json_url":"https://alion.io/job/formlabs-head-of-technical-operations-techops.json","meta":{"generated_at":"2026-10-25T22:12:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31402,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6959},"rest":"https://alion.io/mcp/rest/get_company?id=6959"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fformlabs-head-of-technical-operations-techops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fformlabs-head-of-technical-operations-techops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fformlabs-head-of-technical-operations-techops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/formlabs-head-of-technical-operations-techops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fformlabs-head-of-technical-operations-techops"}]}