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Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.\nWe’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.\nYour Impact: \nTo serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering expertise and assistance that goes beyond problem-solving. Our goal is to empower users by delivering clear, reliable guidance and fostering a culture of continuous learning. As ambassadors of Formlabs, we strive to create a positive and impactful customer experience, ensuring that every interaction leaves our users more informed, confident, and satisfied with their Formlabs products.\nWhat You’ll Do:\nAccept and work on customer cases through multiple channels, including email and phone conversations with our customers \nRespond within the published Service Level Agreements, and promise to our customers\nLog all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions\nDispatch replacement parts, hardware, and software, along with instructions and guidance per business guidelines\nWork with Services peers and Formlabs teams to be the voice of the customer on software and hardware-related feedback\nLearn our products, and print for yourself and for our customers\nAbout You:\n1+ years of customer service (contact center, field services), education (early ed teachers) or hardware support experience \nHigh School degree or equivalent\nStrong written and verbal empathetic communication skill\nBonus Skills: \nTechnical retail experience (i.e., Apple Genius bar, Geek squad)\nExperience in Dental (hygienist, lab technician, etc)\nExperience in Additive Manufacturing\nSTEM degree \nFluency in Spanish or French\nOur Benefits & Perks:\nRobust equity program to build future wealth through RSUs\nComprehensive healthcare coverage (Medical, Dental, Vision)\n401K matching and access to financial advisors\nGenerous paid Parental Leave (up to 16 weeks)\nTenure-based paid Sabbatical Leave (up to 6 weeks)\nFlexible Out of Office Plan - Take time when you need it\nAmple on-site parking & pre-tax commuter benefits\nHealthy on-site lunches, snacks, beverages, & treats\nRegular sponsored professional development opportunities\nMany opt-in culture events across our diverse community\nAnd of course… unlimited 3D prints\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \nEven if you don't check every box, but see yourself contributing, please apply. 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