{"id":3718900,"url":"https://alion.io/job/formula-fig-guest-experience-associate-formula-fig-ossington","title":"Guest Experience Associate | Formula Fig Ossington","company":{"id":2010035,"name":"Formula Fig","domain":"formulafig.com","url":"https://alion.io/company/formulafig","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T16:40:56Z","board_verified":false,"closed_at":"2026-11-09T16:40:56Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"WORK WITH US\nService-Meets-Retail,\nExperiential Skincare Company\nCompany description\nFounded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is an innovative service meets retail skincare brand dedicated to providing exceptional skincare experiences and innovative products. With a unique blend of in-store and online retail, we are committed to elevating our guests' skincare journeys.\nThis is an excellent opportunity for someone who wants to be part of a growth company. This position is paid hourly.\nRole description\nThe Guest Experience Associate (GEA) is a vital part of a high-functioning hospitality team in our service-meets-retail Fig Bars. As a GEA, you will be the first and last point of contact for our guests, ensuring every visit is seamless. You are people-centered, love to communicate, and are confident in discussing our memberships, treatments and products. Your ability to build connections translates into daily sales, contributing directly to the success of the Fig Bar.\nThe Guest Experience Associate will report to the Fig Bar Manager and work cross-functionally with the other business units.\nWe are looking for someone who has:\nA passion for skin health\nConfidence and a natural ability to build connections that lead to sales\nA believer in Fig and our vision\nRole responsibilities\nDeliver exceptional guest experiences:Greet guests warmly, manage check-in and check-out processes efficiently, and make every interaction feel personal and inclusive. Anticipate guest needs, resolve questions and create a welcoming environment. \nDrive sales:Proactively educate guests on memberships, treatments, promotions, and skincare products. Convert interest into product and membership sales to meet and exceed established sales targets.\nSupport skin goals: Collaborate with Skin Educators to encourage follow-up treatments and recommend at-home skincare solutions aligned with guest needs and goals. \nMaintain the Fig Bar environment: Assist with daily Fig Bar tasks and projects, including restocking products, handling returns, sanitizing tools, cleaning, and ensuring the Fig Bar remains organized and inviting.\nCollaborate and train: Contribute to a high-performing team by fostering collaboration and assisting with training and coaching new GEAs.\nEngage the community:Participate in community-building efforts by supporting events hosted at your Fig Bar location, which may include event preparation, guest engagement, and showcasing products and services.\n\nTime and attendance: Be present and punctual for scheduled shifts, as attendance is critical for our operations and ensuring a high level of service for our guests.\nAdditional duties and responsibilitiesmay be added or modified throughout your employment. \nThis role requires a strong focus on achieving sales targets for both products and memberships, as these are critical drivers of Fig Bar success.\nWhat we offer:\nCompetitive hourly wage\nSales incentive program\nContinuing education - learn about industry leading skin care brands and innovations in beauty\nFormula Fig perks, treatment benefits, and product discounts\nEligibility for benefits coverage, dependent on FTE\nTotal rewards\nBase wage range: $18 - $22\nTotal reward decisions are performance based and reviewed throughout the calendar year.\nAt Formula Fig, we believe that our people are at the forefront of our brand - every team member will make a meaningful contribution to our growing community.\nFormula Fig provides equal employment opportunity (EEO) to all employees and applicants for employment. 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