{"id":1436788,"url":"https://alion.io/job/forrest-t-customer-service-representative-i","title":"Customer Service Representative I","company":{"id":1873470,"name":"Forrest T","domain":"ftj.com","url":"https://alion.io/company/ftj-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kansas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-18T19:09:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-23T06:43:13Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"Forrest T. Jones & Company, Inc., and its affiliates (“FTJ”), provide insurance and insurance-related services to clients, corporations, employers and individuals. These services include providing benefits through innovative life and health insurance plans, financial services, and customized insurance products for niche markets.\nPosition Summary\nResponsible for responding to inquiries from policy holders, field force, and home office staff via telephone, correspondence, and personal contact. Address topics including policy provisions, company procedures, and requirements for processing policy changes, conversions, reinstatements, and exchanges.\nExpectations\nHandles policy holder complaints/problems and ensures that problems are resolved and action steps are communicated to the policy holder.\nProcesses policy values (ex. calculating amount of cash values, premium refund due, loan balance, or loan interest refund), death benefit requests, and policy changes.\nPerforms other related duties as assigned or required.\nAbility to use web-based customer software.\nCompetencies\nStrong knowledge of company products\nAbility to interpret policy provisions\nKnowledge of administrative practices relating to company procedures\nRequisites\n3+ years of experience in customer services area preferred\n3-5 years of experience with financial retirement products preferred\nWe offer comprehensive benefits to full-time employees including company-paid medical, STD, LTD and life insurance; voluntary dental, vision, life/AD&D insurance, 401(k) with company matching, generous paid time off and much more.\nWe encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant’s age.\nALL OFFERS OF EMPLOYMENT ARE CONTINGENT UPON PASSAGE OF A DRUG SCREEN AND BACKGROUND CHECK.","description_format":"text","description_chars":1803,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Home office","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-09-29T03:32:52Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.411,"p_room":0.28,"age_days":65,"expected_fill_days":23,"reasons":["conf:7","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/forrest-t-customer-service-representative-i","json_url":"https://alion.io/job/forrest-t-customer-service-representative-i.json","meta":{"generated_at":"2026-10-23T08:20:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13306,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1873470},"rest":"https://alion.io/mcp/rest/get_company?id=1873470"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fforrest-t-customer-service-representative-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fforrest-t-customer-service-representative-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fforrest-t-customer-service-representative-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/forrest-t-customer-service-representative-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fforrest-t-customer-service-representative-i"}]}