{"id":139303,"url":"https://alion.io/job/fortanix-product-support-engineer-us-based-2","title":"Product Support Engineer (US based)","company":{"id":6600,"name":"Fortanix","domain":"fortanix.com","url":"https://alion.io/company/fortanix","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"Snowflake","optional":false},{"name":"Zero Trust","optional":false},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-18T16:39:12Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"About Fortanix:\nIn today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.\nAs data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is.\nOur commitment to solving the world’s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as NVIDIA, Microsoft, Intel, ServiceNow, and Snowflake.\nOur team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future.\nWe are seeking a Product Support Engineer who will help deploy, implement, upgrade and optimize the Fortanix platform. This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical work streams.\nResponsibilities\nProvide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web \nHandle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner \nUse fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues \nWork to reproduce customer issues and qualify critical issues \nPublish Technical Support Bulletins and other user documentation in the Knowledge Base \nBuild a positive customer experience by working closely with Development, Sales, Quality Assurance \nResponsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc \nProvide on-call support 24x7 on an as needed basis \nRequirements\nHands-on 5 to 12 years related experience working in a support organization \nStrong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required.\nFamiliarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.) \nUnderstanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus \nUnderstanding of KMS interfaces (KMIP, REST API, etc.) \nAbility to work in a highly fast paced, rapid growth environment \nStrong collaboration, written and communication skills \nBenefits\nWe offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine cloud computing. \nUnlimited PTO (it’s between you and your work!)\n40 hours of Volunteer Time Off/year \nInternet stipend \nFriendly culture that brings the best out of everybody \n401k \nBase salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Retirement Savings, Wellness Program, Short-and Long-Term Disability, Holidays, and more. The compensation for this role is $70,000 - $120,000 / Year.\nFortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment - we encourage you to apply!","description_format":"text","description_chars":4554,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Information Security"],"lifecycle":[{"event":"open","at":"2026-08-11T00:00:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4 · green card filings: 2","filings_12m":4,"filings_prev_12m":8,"green_card_filings_12m":2,"median_offered_wage_usd":134167,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.608,"p_room":0.44,"age_days":67,"expected_fill_days":50,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/fortanix-product-support-engineer-us-based-2","json_url":"https://alion.io/job/fortanix-product-support-engineer-us-based-2.json","meta":{"generated_at":"2026-10-18T18:45:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23114,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6600},"rest":"https://alion.io/mcp/rest/get_company?id=6600"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortanix-product-support-engineer-us-based-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortanix-product-support-engineer-us-based-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortanix-product-support-engineer-us-based-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortanix-product-support-engineer-us-based-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortanix-product-support-engineer-us-based-2"}]}