{"id":2192483,"url":"https://alion.io/job/forteracu-payment-operations-specialist","title":"Payment Operations Specialist","company":{"id":1932202,"name":"ForteraCU","domain":"forteracu.com","url":"https://alion.io/company/forteracu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Clarksville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T16:05:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-19T16:03:37Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands and internal equity.\nThis position is onsite.\nPOSITION PURPOSE\nThe primary function of this position is to grow trusted relationships by providing personalized, prompt, professional service and financial solutions to internal and external members of the Credit Union. Strong interpersonal skills are required to achieve the appropriate level of service expected in this role. The Payment Operations Specialist works under supervision, but acts independently and will exercise initiative and independent judgement in the performance of assigned tasks. Responsible for processing a myriad of day-to-day activities within the Payment Operations Department ensuring a high level of quality service.\nESSENTIAL FUNCTIONS AND BASIC DUTIES\nVerification of ATM and mobile check deposits\nUses established credit union guidelines, policies, and procedures to determine whether to accept items presented for deposit, place on hold, or reject the item. Promptly notifies member of any adverse action taken.\nCarefully reviews each account to determine if account activity warrants further investigation. Promptly notifies Risk Management regarding any items and/or account activity that appears suspicious.\nMaintains a fluent working knowledge of check acceptance policies.\nMaintains Payment Operations departmental system credentials for employees upon hire or termination of employment.\nCreates user credentials for applicable department software applications for new hire employees upon notification from the Training Department and or employee Manager.\nCodes employee accounts with the applicable restrictions upon notification from Human Resources.\nRemoves account restrictions and disables access to applicable programs upon notification that an employee has terminated employment with the Credit Union.\nFraudWatch notifications\nCreates Synapsys Events to alert the branch and Contact Center staff of FraudWatch notifications received via email from our fraud analyst for each cardholder. \nProvides staff with additional next steps, if applicable.\nCaptures debit cards and reissues new card and/or arranges with the cardholder to pick up new card in the branch if applicable. \nVerification of assets and deposits processing\nResponds to email requests from the Social Security Administration to provide verification of assets.\nResponds to third-party requests, consented by our members to provide verification of account activity and balances.\nATM and Debit Card processing\nPerforms the applicable file maintenance when notified of a lost or stolen debit card.\nPosts applicable credit or debit to cardholders’ accounts per the ATM Network Exception Report.\nPerforms file maintenance when a cardholder enrolls or cancels enrollment in the debit card reward program.\nPosts cash back earned from the debit card rewards program.\nNotifies vendor of employees no longer eligible to receive the reward card at credit union expense.\nPosts monthly revenue check to general ledger account.\nProcesses requests for rush order debit cards.\nPrints and mails end-of-day debit card dispute letters.\nReporting production statistics\nResponsible for tracking daily production to report on a monthly basis to Payment Operations Management team.\nIncoming mail\nDistributes and/or processes incoming mail.\nServes as a back up to Logistics when they are unable to sort mail.\nACH Processing\nMaintain working knowledge of current Federal Reserve, NACHA, and TACHA regulations and requirements. \nProcesses ACH exceptions and payrolls, returns items in a timely manner. \nReconciles ACH, payroll, and exception lists. Prepares proper documentation to support end of month balances. Prepares and posts GL entries as necessary to GL accounts.\nProcesses ACH stop payment requests, Written Statements of Unauthorized Debits (ACH), and reclamations from death notifications.\nMaintains documents supporting payroll, automatic transfers, and ACH processing. \nMaintain all SOP’s, manuals, and system documents pertaining to ACH processing. \nPerforms duties that relate to charging member accounts for Harland draft orders. Reconciles the posting and requests refunds due from Harland. \nStatistical reporting and support documentation related to functional responsibilities\nVerifies AFLAC and TransAmerica insurance bills against member EFT records, adjusts information as needed, and processes checks to insurance companies in a timely manner.\nBill Pay Processing\nReviews and processes bill pay enrollment, cancellation, and deactivation requests.\nReviews and processes bill pay exception items.\nPrepares and posts General Ledger entries as necessary.\nFraud Dispute Processing\nProcesses disputes for debit cards, ACH wires, and checks.\nProcesses the daily provisional credit report.\nSubmits PIN-based claims for chargeback through Star Station.\nGathers debit card case documentation from PSCU and applies to the case in Centrix.\nBalances the provisional credit GL on completion of debit card fraud/dispute cases.\nInitiates debit card disputes in Centrix.\nEnsures completion of fraud dispute cases in accordance with Reg E guidelines.\nReports losses in excess of $500 to CUNA. \nShare Draft Processing\nReviews and processes all share draft reports and exceptions. \nDepartmental back-up\nServes as a proficient backup to specific tasks within each functional area within the department. These tasks include, but are not limited to ACH, wires, levy orders, all ATM/debit card tasks, share draft processing, IRA requests, supply orders, all bill pay tasks, and share investment reports. \nIn the absence of the Payment Operations Manager, the Sr. Payment Ops Specialist - Team Lead, will supervise operations to ensure continuity and a high level of member service is maintained. The Team Lead is responsible for assigned projects and after-hours and weekend staff coverage.\nMember Support\nProvides prompt and professional service to all members and internal customers. \nAssumes responsibility for related duties as required or assigned.\nSatisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position to include Bank Secrecy Act compliance.\nAttends and participates in all required meetings, trainings or committees.\nParticipates in community and civic events to promote awareness of the Credit Union in the community.\nWork area and assigned equipment are clean, secure, and well-maintained.\nCompletes special projects and performs other duties as assigned by management.\nSpecial Note: Fortera Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.\nPlease be advised, visa sponsorship is not available for this position.\nPERFORMANCE MEASUREMENTS\nProcess documents, records, and reports accurately and in a timely manner.\nErrors or discrepancies are promptly discovered and resolved (or referred).\nGood communication and coordination exist with Credit Union personnel. Employee questions, problems, and complaints are promptly and courteously resolved. Follow-up assistance and support are provided as needed.\nExternal reports are completed and submitted timely.\nManagement is appropriately informed of area activities.\nAll tasks are completed in accordance with established standards, policies, and procedures.\nFortera’s Core Values are satisfactorily demonstrated.\nQUALIFICATIONS\nEducation/Certification:\nHigh school graduate or equivalent. Additional related coursework preferred. \nRequired Knowledge:\nKnowledge of Check Acceptance, Reg CC, and Reg D\nKnowledge of basic debit card processing and procedures\nKnowledge of IRA document processing and procedures\nProficient in MS Word and Excel \nExperience Required:\n3 years previous credit union or financial institution experience preferred. \nSkills/Abilities: \nAccurately assesses cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality.\nWell-organized and attentive-to-detail and accuracy.\nStrong analytical and critical thinking skills. \nAble to exercise sound decision-making and judgment.\nAble to work in cooperative manner and willing to assist others. \nAble to work independently, collaboratively as part of a team, and handle multiple tasks in a fast-paced environment. \nAble to meet deadlines, manage projects, and maintain an effective and efficient workflow.\nAble to use a PC and related software applications, and standard office equipment.\nProficient in 10-key. \nAble to work well under pressure while always representing the Credit Union in a professional manner.\nRequired to work extended hours and Saturdays.\nRegular and predictable attendance.","description_format":"text","description_chars":9152,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-10-09T18:22:54Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.78,"p_room":0.945,"age_days":9,"expected_fill_days":22,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/forteracu-payment-operations-specialist","json_url":"https://alion.io/job/forteracu-payment-operations-specialist.json","meta":{"generated_at":"2026-10-19T18:46:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14726,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1932202},"rest":"https://alion.io/mcp/rest/get_company?id=1932202"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fforteracu-payment-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fforteracu-payment-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fforteracu-payment-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/forteracu-payment-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fforteracu-payment-operations-specialist"}]}