Associate, 1st Line Customer Support
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Salary
≈ $45k – $92k per year (Estimated)
Location
Remote/Hybrid (Casablanca, Morocco)
Employment
Full-Time
Overview
Company
Impact
Profile match
Forterro® bietet hochspezialisierte Software-Produkte und Dienstleistungen, die mittelständischen Industrieunternehmen dabei helfen, ihre Abläufe zu verbessern und ihr Wachstum zu beschleunigen.
Sous la responsabilité hiérarchique du Manager Support, le technicien support Clipper accompagne les clients à distance et assure un support fonctionnel de niveau 1 et 2.
Il apporte également son soutient à l'ensemble de l'équipe ainsi qu'aux autres équipes (Consultants / Commerciaux) ayant des questions fonctionnelles sur le produit.
Il doit s'assurer de la satisfaction client dans le traitement des différentes missions.
Il est également demandé des appétences pour l'informatique afin de donner la main pour les installation et les mises à jour de Clipper en cas de surcharge sur cette partie.
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