{"id":2040471,"url":"https://alion.io/job/fortifi-food-processing-solutions-field-service-supervisor","title":"Field Service Supervisor","company":{"id":2430174,"name":"Fortifi Food Processing Solutions","domain":"fortififoodsolutions.com","url":"https://alion.io/company/fortififoodsolutions","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kansas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-16T13:11:43Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-29T14:00:30Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Responsibilities\nGeneral Supervisory TasksConduct regular team meetings to discuss performance, updates, and any issues.\nPerform periodic performance reviews for team members, providing feedback and setting goals.\nMaintain accurate records of team activities, performance, and incidents.\nIdentify opportunities for process improvements and implement changes to enhance team performance and service quality.\nSupervise, mentor, and motivate field service technicians, ensuring they adhere to company policies, safety regulations, and quality standards.\nApprove timesheets and expense reports for the team.\nReview expenditure requests from the team and follow the approval process.\nDevelop and maintain work schedules for field service technicians, ensuring optimal resource allocation.\nMonitor and adjust schedules based on job priorities, technician availability, and workload.\nWork closely with the dispatch team to ensure efficient job assignments and routing.\nAddress and resolve any scheduling conflicts or last-minute changes.\n\nCustomer Focused TasksOversee the resolution of customer issues, ensuring they are addressed promptly and satisfactorily.\nMaintain accurate records of service activities and participate in bi-weekly calls with customers.\nEnsure that the team has the necessary tools, equipment, and resources to perform their duties.\nParticipate in and schedule exit meetings with customers and keep detailed notes on action items, follow ups, and customer required tasks as well.\nKeep detailed action lists for each customer, documenting issues that need to be solved.\nPrioritize tasks based on urgency and customer impact.\nEnsure timely follow-up and resolution of customer issues.\nRegularly update customers on the status of their issues and actions taken.\nCollect and analyze customer feedback regarding the quality of service provided.\n\nService Team Focused TasksParticipate actively in the resource coordination on a weekly basis.\nMonitor and participate in the service report process.\nEnsure that the team has the necessary tools, equipment, and resources to perform their duties.\nCommunicate critical information and updates to the manager throughout the shift, including urgent requests, progress reports, and external support needs.\nIdentify training needs and opportunities for professional development of the field service team, working with the Training Coordinator to develop their training plan.\nAssess the training needs of the team based on performance and feedback.\nCommunicate clearly the quality benchmarks for the team.\nRegularly visit jobs and job sites that your team is performing work at to validate the execution of our safety practices, the quality of our service, and the way that our team is representing Frontmatec in the field.\n\nContinuous Improvement TasksParticipate in the DMS (daily management system) representing Field service.\nWork with various teams in maintaining and improving the CRM (customer relationship management system)\nGather feedback from field service technicians in regard to safety hazards, equipment design, ergonomics, serviceability of the equipment, tools and safety PPE and put into place corrective measures.\n\nRequired knowledge and skills\nGreat understanding of Microsoft Office\nAbility to read and interpret technical manuals, schematics, and blueprints.\nCompetence in using field service management software and mobile applications.\nVery good communication skills.\nSense of responsibility.\nCustomer service experience\nResourcefulness\nStress resistance\nAwareness of industry safety standards and regulations, including OSHA guidelines.\nAct as a Frontmatec ambassador\nEducation and experience\nProfessional or college degree in electromechanics or automation.\nStrong knowledge of the equipment and machinery relevant to the industry, proficiency in troubleshooting and repair techniques.\nMinimum of 5 years of field service experience, with at least 2 years in a supervisory role.\nDemonstrated ability to manage customer relationships and deliver high levels of customer satisfaction.\nWorking condition\nRegular travel to customer sites.\nWork may involve exposure to varying environmental conditions.\nAvailability for on-call support and emergency 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