# Service Manager

Job Summary / Mission Their focus is to maintain a high level of customer service. The Service Manager is responsible for ensuring timely and efficient resolution of customer issues, regional personnel management, and development, and supporting the Regional and Group goals as a member of the Service Solution Management Team. Key responsibilities · Participate in the DMS (daily management system) and participate and support problem-solving activities for the service and remote support departments. · Manage personnel and processes. · Represent the company by traveling to key customer sites to manage critical issues with all Frontmatec products. · Develop standards for and participate/coach proper customer entrance/exit meetings. · Build and maintain positive and lasting relationships with our customers to understand their needs, preferences, and expectations. · Collaborate with various departments and clients on problem solving · Manage department activities to AOP (annual operating plan) · Oversee the onboarding of new field service & remote support technicians with the field service and remote support supervisor. · Monitor the productivity of the Service & Remote Support Team. · S

- **Id**: 4040794
- **Url**: <https://alion.io/job/fortifi-food-processing-solutions-service-manager>
- **Role**: Field & Service
- **Role family**: Field & Service
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Kansas City, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T19:24:28Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-15T20:00:55Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 3950
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Food & Beverages, Industrial Machinery

## Company

- **Id**: 2430174
- **Name**: Fortifi Food Processing Solutions
- **Domain**: fortififoodsolutions.com
- **Url**: <https://alion.io/company/fortififoodsolutions>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: UltiPro

### Truth index

- **Grade**: B
- **Score**: 81
- **Open postings**: 4
- **Ghost share**: 0
- **Stale share**: 0.75
- **Repost share**: 0
- **Time to fill p50 days**: 41
- **Computed at**: 2026-11-15T07:52:55Z

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: yes

## Lifecycle

- Event: open; At: 2026-11-10T22:08:13Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 41
- **Reasons**: conf:0, win:early
- **Computed at**: 2026-11-15T07:52:55Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.