{"id":2442088,"url":"https://alion.io/job/fortify-companies-client-services-intake-and-dispatch-coordinator","title":"Client Services Intake and Dispatch Coordinator","company":{"id":673058,"name":"Fortify Companies","domain":"fortifycompanies.com","url":"https://alion.io/company/fortifycompanies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":94,"open_postings":17,"ghost_share":0,"stale_share":0.059,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T12:23:50Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T19:34:16Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"People call us on their worst days. A burst pipe, a flooded basement, water where it should not be. When that call comes in, you are the first voice they hear and the person who sets everything in motion. As a Client Services Intake and Dispatch Coordinator at Rytech Restoration, you are the operational hub that connects our customers to our teams and keeps every job moving from that first call to the final update.\nAbout Rytech Restoration\nRytech Restoration is a trusted name in residential and light commercial property restoration. Our local teams handle water damage, mold remediation, and property recovery with care and professionalism. As part of Fortify Companies, we are part of a growing family that is redefining property protection, from prevention to restoration, across markets nationwide.\nHours: 11-am 8pm EST\nWhat You'll Do\nYou will be the voice customers hear first and the engine that keeps our operations running. Day to day, that looks like this:\nManage incoming call queues and provide professional, empathetic service to customers during high-stress situations\nAssign and dispatch service requests to technicians via email and internal platforms\nAccurately enter and update assignments, notes, and scheduling details across multiple systems\nTrack job status and ensure timely updates, including inspection schedules and completion milestones\nProactively follow up on assignments, including addressing delays, rejections, or missing information before they become problems\nCommunicate clearly with technicians, vendors, customers, and internal teammates throughout each job\nMaintain detailed, organized documentation so everyone on the team has the visibility they need\nIdentify gaps or inefficiencies in workflows and flag them for improvement\nPerform other duties as assigned to support the needs of the team and business\nRequirements\nRequired:\nHigh school diploma or equivalent\n1 or more years of customer service, dispatch, or administrative experience\nExcellent written and verbal communication skills\nHigh attention to detail and accuracy in data entry and documentation\nAbility to manage multiple priorities in a fast-paced, high-volume environment\nComfortable navigating multiple software systems and email platforms at the same time\nPreferred:\nExperience in restoration, insurance claims, dispatch, or call center operations\nFamiliarity with CRM or job management platforms\nExperience handling escalations or service recovery situations\nYou Will Thrive Here If You Are\nSomeone who stays calm and focused when the volume picks up\nA self-starter who takes ownership and does not wait to be directed\nDetail-oriented in a way that matters: you get it right the first time, every time\nEnergized by work that has a visible impact on real people having a tough day\nA strong communicator who can shift tone and approach depending on who you are talking to\nBenefits\nA role with real impact: you are helping people through some of the hardest moments of their lives\nThe stability of a 30-year-old company with the energy of a growing national brand\nCareer growth across multiple companies and markets under the Fortify umbrella\nA team that values plain talk, hard work, and doing right by our customers\nPay range: $17 to $19/hr, with competitive benefits\nThe chance to be part of something new: we are building the future of property protection, and your voice matters here\nReady to Join Us?\nIf you are ready to be the person who keeps things moving and helps people on their hardest days, we want to hear from you. Apply today and let us show you what it means to be part of the Rytech team.\nEqual Opportunity Employer\nRytech Restoration is an equal opportunity employer. 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