{"id":176718,"url":"https://alion.io/job/fortinet-blog-technical-support-engineer-endpoint","title":"Technical Support Engineer - Endpoint","company":{"id":52696,"name":"Fortinet","domain":"fortinet.com","url":"https://alion.io/company/fortinet-blog","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":86,"open_postings":175,"ghost_share":0,"stale_share":0.76,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frankfurt am Main, Germany","Prague, Czech Republic"],"countries":["DE","CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":163000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"LDAP","optional":true},{"name":"SQL","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-05-19T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-23T18:35:45Z","board_verified":true,"closed_at":null,"days_open":157,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":157},"description":"Join Our Dynamic Team as a Technical Support Engineer!\nThis position requires to be in the office 4 days/week in either London, Frankfurt or Prague.\nAre you passionate about cutting-edge cybersecurity and thrive on solving complex technical challenges? Do you love empowering users with your expertise and making a tangible impact? If so, we have an exciting opportunity for you to join our world-class support team!\nFortinet, founded over 20 years ago, has become a driving force in the evolution of cybersecurity and the convergence of networking and security. Our mission is to secure people, devices, and data everywhere, and today we are looking for a Senior Technical Support Engineer to be a part of enabling the success of our rapidly growing business.\nWhat You Will Do:\nYou will act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for Fortinet endpoint security product.\nIn this position, the Technical Support Engineer will:\nBecome a Trusted Advisor: You'll be the go-to expert, providing exceptional technical support and guidance to our valued Fortinet certified partners and customers.\nReal-time Problem Solver: Dive into exciting, real-time troubleshooting sessions, diagnosing and resolving intricate technical issues with precision and speed.\nConfiguration Architect: Analyze complex configuration information, identify areas for optimization, and recommend strategic changes to enhance system performance and security.\nEmpower Through Education: Share your extensive knowledge, bridging gaps in networking and product understanding to empower our customers and partners.\nInnovation Driver: Collaborate on reproducing customer environments in our labs, isolating problems, and even contributing to the development of exciting new solutions.\nCase Management Maestro: Expertly manage technical cases from start to finish, ensuring clear communication, proactive escalations, and successful resolutions that delight our customers.\nCustomer Advocate: Lead customer communication, manage expectations with professionalism, and confidently conduct meetings to discuss escalations and ensure complete satisfaction.\nWho We Are Looking for:\nWe are seeking insightful, inclusive connectors to join our team. You foster collaborative partnerships by the ways in which you seek to understand others, work together, and diagnose complex organizational variables, issues, and opportunities. You have an ongoing sense of drive, informed urgency, and you are attentive to detail. You enjoy implementing holistic solutions that meet and scale with the strategic needs of the organization.\nYou bring 6+ years of valuable experience in the dynamic world of networking or cyber security.\nYour in-depth knowledge of TCP/IP is second to none, allowing you to navigate complex network architectures with ease.\nYou have hands-on experience with a range of security products, including firewalls, IDS/IPS, VPN, and virus scanning, ready to tackle any challenge.\nYou possess strong communication skills, both written and verbal, enabling you to articulate complex technical concepts clearly and concisely.\nYou exude a positive, communicative, and genuinely customer-oriented attitude, making every interaction a positive experience.\nYou're an exceptional problem-solver, capable of tackling intricate issues autonomously or collaborating seamlessly within a high-performing team.\nEnglish language required.\nDesirable:\nA solid understanding of TCP/IP, routing protocols, and L2/L3 switches.\nExperience with various VPN technologies (IPSec, SSL, L2TP).\nGood knowledge of authentication protocols and methods (LDAP, SAML, RADIUS, OAuth).\nFamiliarity with database maintenance and SQL.\nAn awareness of web application security and vulnerabilities (experience with exploits is a plus).\nAny industry certifications such as FCP, CCNA, Microsoft, or VMware are highly valued.\nWe encourage candidates from all backgrounds and identities to apply. We offer a competitive Total Rewards package to support you in managing your overall health and financial well-being, flexible work arrangements, and a supportive work environment. If you aspire to experience a challenging, enjoyable, and rewarding career journey, we invite you to consider joining us and bringing solutions that make meaningful and lasting impact to our 660,000+ customers around the globe.","description_format":"text","description_chars":4396,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Endpoint Security","Information Security"],"lifecycle":[{"event":"open","at":"2026-08-30T16:25:24Z"},{"event":"open","at":"2026-10-13T07:55:10Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.159,"p_room":0.28,"age_days":157,"expected_fill_days":3,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/fortinet-blog-technical-support-engineer-endpoint","json_url":"https://alion.io/job/fortinet-blog-technical-support-engineer-endpoint.json","meta":{"generated_at":"2026-10-23T20:56:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2735,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52696},"rest":"https://alion.io/mcp/rest/get_company?id=52696"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortinet-blog-technical-support-engineer-endpoint"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortinet-blog-technical-support-engineer-endpoint"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortinet-blog-technical-support-engineer-endpoint"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortinet-blog-technical-support-engineer-endpoint\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortinet-blog-technical-support-engineer-endpoint"}]}