{"id":511617,"url":"https://alion.io/job/fortinet-cybersecurity-support-engineer-malaysia","title":"Cybersecurity Support Engineer - Malaysia","company":{"id":52696,"name":"Fortinet","domain":"fortinet.com","url":"https://alion.io/company/fortinet-blog","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":186,"ghost_share":0,"stale_share":0.812,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Security","role_family":"Security","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2372},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"FortiGate","optional":false},{"name":"Linux","optional":false},{"name":"OSPF","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-07-03T00:00:00Z","employer_posted_date":"2026-07-03","last_verified_at":"2026-11-12T01:25:25Z","board_verified":true,"closed_at":null,"days_open":132,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":131},"description":"Location: Malaysia (Kuala Lumpur)\nRole Overview:\nJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Cybersecurity Support Engineer to contribute to the success of our rapidly growing business.\nAs a Cybersecurity Support Engineer, you will:\nProvide direct technical support via the phone, chat and web based systems to our customers and partners though-out the APAC Region.\nTroubleshoot Fortinet’s Secure Access Service Edge product, FortiSASE.\nPerform collection, analysis and change recommendations of configuration information.\nPerform collection and analysis of customer system information.\nRecommend corrective actions based on analysis.\nProvide Customer education where needed due to gaps in networking, product knowledge etc.\nProvide consultation of technical documentation, bulletins, and release notes for known problems.\nPerform reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.\nFollow up on technical cases including proper escalation and management of the case until case closure.\nManage customer communications and expectations until the closure of each case, conduct and lead customer management meetings regarding escalation.\nWe Are Looking For:\nAn insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:\n7+ years of experience in network and cybersecurity roles, preferably in enterprise, service provider, or security vendor environments.\nStrong hands-on expertise with Fortinet products, especially FortiGate, including policy design, VPNs, routing, NAT, UTM features, and high availability (HA).\nDeep understanding of TCP/IP fundamentals, packet flow, and protocol behavior, with strong troubleshooting skills using packet capture and logs.\nProven experience in Layer 2 / Layer 3 networking and dynamic routing protocols (e.g. OSPF, BGP), including real-world deployment and optimization.\nSolid knowledge of network security technologies, including Firewall, IPS, Anti-Malware, Web Filtering, Application Control, DDoS protection, and Zero Trust concepts.\nExperience operating in high-severity (P1/P2) incident environments, demonstrating strong ownership, urgency, and the ability to lead technical resolution efforts.\nExcellent communication skills in English, both written and verbal, with the ability to explain complex technical issues clearly to customers and internal stakeholders.\nStrong customer-oriented mindset, capable of managing escalations and maintaining customer confidence during critical outages.\nExperience working in multi-vendor and system integration environments, integrating Fortinet solutions with third-party networking and security platforms.\nHands-on exposure to Fortinet management and analytics platforms, such as FortiManager, FortiAnalyzer, FortiEMS, and FortiAuthenticator.\nGood working knowledge of Unix/Linux environments, including log analysis and system-level troubleshooting.\nExperience with data center network deployments, including HA design, redundancy, and scalability.\nBasic knowledge of SQL databases and their interaction with security or logging systems is an advantage.\nFortinet and industry certifications are highly desirable, including:NSE 4 / NSE 7\nFCNSP\nCISSP, CCNP, CCSP\n\nBachelor’s Degree in Electrical Engineering, Computer Science, or equivalent hands-on experience.\nWhy Join Us:\nAt Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.\nWe will only notify shortlisted candidates.\nFortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.","description_format":"text","description_chars":4430,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","Network Security","Cloud Security"],"lifecycle":[{"event":"open","at":"2026-09-07T15:13:53Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.167,"p_room":0.28,"age_days":131,"expected_fill_days":3,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/fortinet-cybersecurity-support-engineer-malaysia","json_url":"https://alion.io/job/fortinet-cybersecurity-support-engineer-malaysia.json","meta":{"generated_at":"2026-11-12T03:40:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7983,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52696},"rest":"https://alion.io/mcp/rest/get_company?id=52696"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortinet-cybersecurity-support-engineer-malaysia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortinet-cybersecurity-support-engineer-malaysia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortinet-cybersecurity-support-engineer-malaysia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortinet-cybersecurity-support-engineer-malaysia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortinet-cybersecurity-support-engineer-malaysia"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":511617}},{"tool":"search_jobs","arguments":{"company":"fortinet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":511617},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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