{"id":1389814,"url":"https://alion.io/job/fortinet-program-manager-professional-services-uae","title":"Program Manager -Professional Services UAE","company":{"id":52696,"name":"Fortinet","domain":"fortinet.com","url":"https://alion.io/company/fortinet-blog","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":141,"ghost_share":0,"stale_share":0.66,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T08:20:16Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-06T20:27:55Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"The Program Manager is responsible for ensuring the successful delivery of complex projects on time and according to the negotiated Scope of Work. The Program Manager is expected to manage a virtual team comprising; Customer Contacts, Fortinet Sales, Professional Services Engineers and Technical Support to ensure a technically sound, financially profitable, supportable implementation. The position requires an individual with exceptional negotiation, written and verbal communication skills who follows a structured approach for implementing IT security solutions.\nThe Program Manager should have a background in business skills, management, budgeting and analysis.\nResponsibilities:\nManage the relationship with the customer and all stakeholders\nIdentify resources needed and work with resource manager to build the right project team for the delivery of the project.\nWork closely with all customer-facing Fortinet functions, including sales, operations, order management, support to coordinate activities for project delivery.\nCoordinate internal Professional Services resources and third parties/vendors for the flawless execution of projects.\nEnsure that all projects are delivered on-time, within scope and within budget.\nUse appropriate verification techniques to manage changes in project scope, schedule and costs.\nMeasure project performance using appropriate systems, tools and techniques.\nReport and escalate to management as needed.\nManage escalations with all levels internally and externally to resolve challenges and to achieve success.\nCreate and maintain comprehensive project documentation.\nApply effectively Fortinet's methodology and enforces project standards.\nPerform risk management to minimize Fortinet's exposure and risk on projects.\nDetermine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for project.\nForecast accurately revenue and monitor project profitability.\nAssure project legal documents are completed and signed at start of the project.\nFacilitate team and client meetings effectively.\nUnderstand how to communicate difficult/sensitive information tactfully.\nJob Requirements:\nAround 5 years in similar position.\nTechnical understanding of security, cloud and networking projects.\nExceptional organizational skills including attention to detail and multi-tasking skills.\nOutstanding negotiation, oral communication and presentation skills.\nOutstanding written communication skills, combining courtesy, precision, conciseness and clarity.\nExcellent conflict resolution skills.\nExperience working with global enterprise, MSSP, carrier and governmental customers.\nExperience at working both independently and in a team-oriented, collaborative environment.\nCan conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.\nReact to project adjustments and alterations promptly and efficiently.\nFlexible during times of change.\nAbility to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.\nStrong commitment and self-driven individual.\nEducation:\nBachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience.\nPMP and/or PRINCE II 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