{"id":506103,"url":"https://alion.io/job/fortinet-services-strategy-and-project-manager","title":"Product Services Portfolio Manager","company":{"id":52696,"name":"Fortinet","domain":"fortinet.com","url":"https://alion.io/company/fortinet-blog","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":196,"ghost_share":0,"stale_share":0.791,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Product","role_family":"Product","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada","London, United Kingdom","Sophia Antipolis, France"],"countries":["CA","GB","FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":128000,"max_usd":244000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-04T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-05T19:37:49Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":93},"description":"Based: Moorgate- London , Sophia Antipolis- France OR Vancouver- Canada. 4 days per week\nApplicants must have the right to work in UK, France OR Canada\nProduct Services Portfolio Manager\nThe Global Service Portfolio department sits within the wider Customer Success and Support organization, which is responsible for enabling partners and end users to successfully deploy, adopt, and support Fortinet technologies. The Service Portfolio team owns the creation and evolution of Fortinet Service Offerings through Support, Success and Professional Services, providing strategic and tactical leadership across initiatives focused on service innovation, operational excellence, and performance optimization.\nWith a diverse and evolving portfolio of services, the role requires strong thought leadership, analytical capability, and problem-solving skills to drive improvements and ensure alignment with organizational goals. The Service Portfolio Manager will own and contributes expertise across either support, incident response, customer success, or professional services, delivering against short- and long-term service roadmaps.\nSuccess in this role depends on building strong cross-functional relationships, influencing stakeholders, and ensuring effective execution of multiple concurrent initiatives. Robust risk management, clear communication, and proactive mitigation are essential to maintain momentum and deliver expected outcomes.\nThe role will include ownership of a specific service or support domain, requiring the development and execution of a roadmap aligned with the broader service portfolio strategy. As a subject matter expert, the position also collaborates with Sales and Marketing to support go-to-market activities and ensure the organization is equipped to achieve growth objectives.\nA structured yet adaptable approach is required, with flexibility to support wider team obligations as needed.\nResponsibilities\nService Portfolio & Strategy\nContribute to the organization’s vision and strategy for services.\nManage the lifecycle of services within the selected service portfolio, ensuring each service has a defined value proposition, business case, and lifecycle plan.\nConduct market and competitive research to inform service strategy and identify opportunities.\nEnsure services are evaluated for strategic fit, financial viability, operational readiness, and customer value.\nMaintain the Service Portfolio and collaborate on the Service Catalogue with Service Owners.\nService Development & Improvement\nIdentify, evaluate, and lead initiatives that enhance service quality, efficiency, and customer experience.\nParticipate in operational reviews to identify areas for improvement and drive continuous service enhancement.\nCollaborate with Service Design, Transition, and Operations teams to ensure new or changed services are delivered effectively.\nIncorporate customer feedback, usage data, and satisfaction metrics into service improvement plans.\nFinancial & Performance Management\nDevelop and maintain cost models and pricing considerations for services.\nMonitor value realization and ensure services deliver expected outcomes.\nDefine and track KPIs for service performance, adoption, and operational efficiency.\nConduct performance analysis and provide insights to leadership.\nProject Management\nLead and manage multiple concurrent initiatives, maintaining clear roadmaps and sub-projects.\nDevelop project scopes, objectives, and detailed plans, ensuring technical feasibility and stakeholder alignment.\nCoordinate internal resources and third-party vendors to ensure flawless execution.\nEnsure projects are delivered on time, within scope, and within budget.\nManage changes in project scope, schedule, and cost using appropriate verification techniques.\nTrack and report project performance using appropriate tools and methodologies.\nPerform risk management to minimize project risks and escalate issues appropriately.\nMaintain comprehensive project documentation.\nStakeholder & Cross-Functional Engagement\nBuild and maintain strong relationships with internal teams, stakeholders, and external partners.\nUnderstand stakeholder information needs and provide timely, accurate reporting.\nSupport Sales and Marketing with subject-matter expertise, collateral development, and go-to-market activities.\nEnsure compliance with internal governance frameworks, quality standards, and regulatory requirements.\nCompetencies\nStrategic & Analytical Thinking\nAbility to translate organizational strategy into actionable service roadmaps.\nStrong analytical skills to interpret data, evaluate service performance, and support decision-making.\nDemonstrates structured problem-solving and the ability to identify root causes and improvement opportunities.\nAbility to assess service value, viability, and alignment with business objectives.\nStakeholder Influence & Communication\nExcellent communication skills, with the ability to convey complex information clearly and persuasively.\nSkilled in developing business cases, cost models, and value assessments.\nStrong influencing skills to align diverse stakeholders and drive consensus.\nAbility to manage conflict constructively and maintain productive relationships.\nCustomer-Centric Mindset\nUnderstands customer needs, pain points, and success drivers.\nIntegrates customer insights into service design and improvement.\nAdvocates for customer value in prioritization and decision-making.\nTechnical & Domain Knowledge\nSolid understanding of networking, cybersecurity, and support service models.\nAbility to evaluate technical feasibility and collaborate effectively with engineering and operations teams.\nProject Leadership\nStrong capability in scope, schedule, budget, and risk management.\nDemonstrates ownership, accountability, and disciplined execution.\nPersonal Effectiveness\nHighly organized with strong attention to detail and the ability to manage multiple priorities.\nSelf-motivated, proactive, and capable of working effectively in remote or global environments.\nDemonstrates resilience, adaptability, and a commitment to continuous learning.\nRequirements\nMinimum 10 year’s experience in either product management, service management, service development, or portfolio management within the IT sector.\nTechnical understanding of networking and cybersecurity technologies.\nProven ability to influence, negotiate, and collaborate across global teams.\nStrong analytical, financial, and business case development skills.\nExcellent communication, documentation, and presentation abilities.\nAbility to work independently, manage multiple priorities, and operate effectively in remote environments.\nWillingness to travel and collaborate across global time zones.\nEducation\nDegree in a technical or management discipline, or equivalent professional experience.","description_format":"text","description_chars":6823,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Endpoint Security","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-07T12:12:13Z"},{"event":"open","at":"2026-09-10T12:15:52Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.327,"p_room":0.28,"age_days":93,"expected_fill_days":3,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/fortinet-services-strategy-and-project-manager","json_url":"https://alion.io/job/fortinet-services-strategy-and-project-manager.json","meta":{"generated_at":"2026-11-05T22:07:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2699,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52696},"rest":"https://alion.io/mcp/rest/get_company?id=52696"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortinet-services-strategy-and-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortinet-services-strategy-and-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortinet-services-strategy-and-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortinet-services-strategy-and-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortinet-services-strategy-and-project-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":506103}},{"tool":"search_jobs","arguments":{"company":"fortinet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":506103},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}