{"id":2544108,"url":"https://alion.io/job/fortinet-technical-account-manager-35","title":"Technical Account Manager","company":{"id":52696,"name":"Fortinet","domain":"fortinet.com","url":"https://alion.io/company/fortinet-blog","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":87,"open_postings":169,"ghost_share":0,"stale_share":0.728,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":131000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1651},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-10-14T13:25:23Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T11:36:56Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers.\nAs Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical\nenvironments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.\nIf you are keen in helping customers achieving their strategic objectives while working on cutting edge security products, then come and join our team.\nKey Responsibilities:\nDevelop a deep understanding about the customer business/technical needs to provide technical information, guidance and support\n\nBecome a trusted advisor by proactively guide your customers with technical recommendations and best practices\n\nRun advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions\n\nTake initiatives and ownership of customer incidents to drive for timely resolutions\n\nManage customer communications and expectations until the closure of each case\n\nParticipate in customer conference calls or face to face customer meetings\n\nProduce service reports to summarize service activity and performance for key stakeholders\n\nReport Software/Hardware related issues to R&D department and assure follow-up\n\nSkills and Attributes Requirements:\nGood understanding of data networking protocols, specifically TCP/IP, routing and switching\n\nHands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)\n\nStrong troubleshooting and problem solving skills\n\nFace to face and remote customer management experience\n\nPrevious experience in a technical support position with telco or large enterprise space.\n\nStrong interpersonal and communication skills\n\nPrevious experience on Fortinet products is an advantage\n\nEducational and Experience Requirements:\nMinimum of 6 years of experience in a technical support/post-sales role\n\nBachelor’s 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