{"id":1139509,"url":"https://alion.io/job/fortinet-technical-account-manager-singapore","title":"Technical Account Manager - Singapore","company":{"id":52696,"name":"Fortinet","domain":"fortinet.com","url":"https://alion.io/company/fortinet-blog","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":105,"ghost_share":0,"stale_share":0.467,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":195000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":834},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-23T07:23:05Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T01:11:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location: Singapore\nJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to contribute to the success of our rapidly growing business.\nAs a Technical Account Manager, you will:\nBe the primary point of contact for the dedicated account.\nProvide technical solutions to address customer issues.\nCentrally manage and prioritize customer issue to assure timely resolution.\nreproduce customer environments on lab equipment.\nFollow-up with R&D departments to resolve product issues.\nBe responsible for tracking, maintaining and resolving incident reports and customer support requests.\nCreate technical documentation and bulletins to improve internal and external knowledge base.\nUpdate and provide guidance on new releases and features to dedicated accounts.\nDevelop best practice deployment and troubleshooting methodology documentation.\nConduct periodic site visits for the managed accounts.\nExercise independent judgment in methods, techniques and evaluation criteria for obtaining results.\nWe Are Looking For:\nAn insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:\nAt least 6-10 years’ experience in technical support role in a networking/security company.\nStrong understanding of data networking protocols, specifically TCP/IP, routing and switching.\nHands on Experience Security products and technologies such as Firewalls, End point protection, IPSec VPN, Authentication (RADIUS, LDAP, etc), UTM, etc.\nAdministrator level working knowledge of Windows, Linux or Unix skills an advantage.\nGood understanding of Web application concepts, security and vulnerabilities.\nStrong troubleshooting and problem-solving skills.\nEffective oral and written communication skills.\nBachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.\nPrefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications.\nExperience in system integration and multi vendors environment.\nExperience in programming and scripting that would assist automate data collection during trouble shooting & daily operation.\nExperience in data center deployment.\nExperience in wireless access point.\nExperience in SQL database.\nWhy Join Us:\nAt Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.\nWe will only notify shortlisted candidates.\nFortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.","description_format":"text","description_chars":3313,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-23T10:07:23Z"}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.774,"p_room":0.9,"age_days":0,"expected_fill_days":2,"reasons":["conf:2","win:mid","comp:brand"],"computed_at":"2026-09-24T03:54:22Z"},"pay":null,"html_url":"https://alion.io/job/fortinet-technical-account-manager-singapore","json_url":"https://alion.io/job/fortinet-technical-account-manager-singapore.json","meta":{"generated_at":"2026-09-24T03:54:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}