{"id":2573416,"url":"https://alion.io/job/fortinet-technical-support-engineer-10","title":"Technical Support Engineer","company":{"id":52696,"name":"Fortinet","domain":"fortinet.com","url":"https://alion.io/company/fortinet-blog","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":87,"open_postings":169,"ghost_share":0,"stale_share":0.728,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ISO 27001","optional":false},{"name":"Linux","optional":false},{"name":"MITRE ATT&CK","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Assembly","optional":true},{"name":"Azure","optional":true},{"name":"Kali Linux","optional":true},{"name":"Metasploit","optional":true},{"name":"WinDbg","optional":true}],"status":"live","first_seen_at":"2026-07-31T16:18:36Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-10-15T15:01:23Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"As a Staff Technical Support Specialist, you will be involved in:\nTroubleshooting Fortinet’s Endpoint Solutions EMS/EDR.\nAct as an escalation point for high profile cases and customers including proper management of the case until case closure.\nCollection, analysis and change recommendations of configuration information.\nRecommend corrective actions based on analysis.\nProvide Customer education where needed due to gaps in networking, product knowledge etc.\nEvolve into a subject matter expert on endpoint security, including other Fortinet security fabric solutions such as FortiClient and FortiAnalyzer.\nConsultation of technical documentation, bulletins and release notes for known problems\nReproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.\nRemain up to date on security trends, especially surrounding the endpoint market, evolving zero-day attacks and TTP’s.\nManage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation. \nContribute in publishing knowledge-based articles. \nDevelopment, deliver and maintain team training materials.\nWe are looking for:\nExperience in a technical support or system administration role in a networking/security company or equivalent education.\nDeep working knowledge of operating systems -- Windows, macOS and Linux.\nUnderstanding how to collect OS level data within kernel and user space, and how to leverage this data to pinpoint problems.\nStrong understanding of TCP/IP, ARP, DNS, DHCP, L2/L3 switches.\nKnowledge of TLS and public key infrastructure.\nAuthentication protocols including SAML and Kerberos.\nExperience with security products -firewalls, IDS/IPS, VPN, virus scanning.\nUnderstanding of security models and security frameworks such as MITRE ATT&CK and ISO 27001.\nStrong troubleshooting and problem-solving skills\nPrevious call center experience, preferably supporting data networking products and/or security products is desirable.\nStrong communication skills, both written and verbal.\n\nBonus Points:\nExperience working with Kali Linux, MetaSploit or other offensive security tools.\nUnderstanding of memory stack analysis through WinDBG.\nExperience working with advanced operating system debug tools such as Procmon, System Informer LogMan, strace and other advanced Unix and Windows troubleshooting tools.\nCertified with one or more of the following: FCP, CCNA, CCNP, Azure, eJPT, PNPT, CPTS, CISSP, Security+, OSCP.","description_format":"text","description_chars":2532,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Endpoint Security","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-14T23:27:55Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":75,"expected_fill_days":2,"reasons":["conf:2","stale_co","evergreen","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/fortinet-technical-support-engineer-10","json_url":"https://alion.io/job/fortinet-technical-support-engineer-10.json","meta":{"generated_at":"2026-10-15T15:50:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24204,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52696},"rest":"https://alion.io/mcp/rest/get_company?id=52696"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortinet-technical-support-engineer-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortinet-technical-support-engineer-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortinet-technical-support-engineer-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortinet-technical-support-engineer-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortinet-technical-support-engineer-10"}]}