{"id":506172,"url":"https://alion.io/job/fortinet-technical-support-engineer-5","title":"Technical Support Engineer","company":{"id":52696,"name":"Fortinet","domain":"fortinet.com","url":"https://alion.io/company/fortinet-blog","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":135,"ghost_share":0,"stale_share":0.622,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sophia Antipolis, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":131000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":20},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"FortiGate","optional":false},{"name":"LDAP","optional":false},{"name":"OSPF","optional":false},{"name":"TCP/IP","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-06-04T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-04T00:37:29Z","board_verified":true,"closed_at":null,"days_open":122,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":121},"description":"Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits. .\nWe are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA.\nAs a technical support Engineer with Fortinet you will:\nProvide technical support and assistance to Fortinet certified partners and customers\nRun real-time troubleshooting sessions with partners/customers\nTest and reproduce partner/customer issues in Laboratory\nWorking on escalations from Level 2 technical support team\nReport Software/Hardware related issues to R&D department\nRequirements:\nFluent English and other CEE languages\n10+ years of experience in networking or security industry\nIn-depth knowledge of TCP/IP\nHands on experience with security devices Firewalls/IPS/Mail Security Gateways\nProficient spoken and written English\nPositive, communicative and customer oriented attitude\nAbility to work in multicultural team environment\nQuick learner\nIn-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)\nStrong Experience with VPNs (IPSec, SSL, L2TP, GRE)\nGood knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)\nFamiliar with Web application security and vulnerabilities (experience with exploits is plus)\nHaving Fortinet certification (NSE4 Fortigate Adminsitrator)\nKnowledge of scripting / programming / automation\nDesirable:\nHaving any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …)\nKnowledge of database maintenance and SQL\nEducation:\nBachelors Degree in Electrical Engineering or Computer Science or equivalent experience\nMaster Degree in Electrical Engineering or Computer Science preferred","description_format":"text","description_chars":2210,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-07T12:12:13Z"},{"event":"open","at":"2026-10-01T17:10:57Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.185,"p_room":0.28,"age_days":121,"expected_fill_days":2,"reasons":["conf:8","stale_co","evergreen","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fortinet-technical-support-engineer-5","json_url":"https://alion.io/job/fortinet-technical-support-engineer-5.json","meta":{"generated_at":"2026-10-04T02:14:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3084,"day_limit":5000,"remaining_today":1916,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}