{"id":511607,"url":"https://alion.io/job/fortinet-technical-support-engineer-7","title":"Technical Support Engineer","company":{"id":52696,"name":"Fortinet","domain":"fortinet.com","url":"https://alion.io/company/fortinet-blog","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":86,"open_postings":176,"ghost_share":0,"stale_share":0.761,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":74000,"max":90000,"currency":"CAD","period":"year","gross":null,"usd_annual":63221},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":true},{"name":"TCP/IP","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-06-26T00:00:00Z","employer_posted_date":"2026-06-26","last_verified_at":"2026-10-24T23:01:24Z","board_verified":true,"closed_at":null,"days_open":121,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":120},"description":"Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.\nAs a Technical Support Engineer, you will:\nProvide direct technical web and telephone support to Fortinet customers including Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox\nCollection, analysis and change recommendations of configuration information\nCollection and analysis of customer network information\nCollection and initial analysis of packet trace information\nRecommend corrective actions based on analysis\nProvide customer education where needed due to gaps in networking, product knowledge etc\nConsultation of technical documentation, bulletins and release notes for known problems\nReproduction of customer environments on lab equipment\nFollow up on technical cases including proper escalation and management of the case until case closure\nManage customer communications and expectations until the closure of each case\nWe Are Looking For:\n1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education\nDegree or Diploma in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.\nDeep working knowledge of operating systems -- Windows, OSX, Linux\nStrong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messaging\nStrong troubleshooting and problem-solving skills\nStrong communication skills, both written and verbal.\nThe Canada base salary range for this full-time position is expected to be between $74,000 - $90,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.\nFortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.\nAll roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.\n As a Technical Support Engineer, you will:\nProvide direct technical web and telephone support to Fortinet customers including Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox\nCollection, analysis and change recommendations of configuration information\nCollection and analysis of customer network information\nCollection and initial analysis of packet trace information\nRecommend corrective actions based on analysis\nProvide customer education where needed due to gaps in networking, product knowledge etc\nConsultation of technical documentation, bulletins and release notes for known problems\nReproduction of customer environments on lab equipment\nFollow up on technical cases including proper escalation and management of the case until case closure\nManage customer communications and expectations until the closure of each case\n We Are Looking For:\n1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education\nDegree or Diploma in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.\nDeep working knowledge of operating systems -- Windows, OSX, Linux\nStrong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messaging\nStrong troubleshooting and problem-solving skills\nStrong communication skills, both written and verbal.","description_format":"text","description_chars":4799,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-07T15:13:53Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":120,"expected_fill_days":3,"reasons":["conf:1","stale_co","evergreen","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":63221,"is_top_pay":false},"html_url":"https://alion.io/job/fortinet-technical-support-engineer-7","json_url":"https://alion.io/job/fortinet-technical-support-engineer-7.json","meta":{"generated_at":"2026-10-25T04:28:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5951,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52696},"rest":"https://alion.io/mcp/rest/get_company?id=52696"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortinet-technical-support-engineer-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortinet-technical-support-engineer-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortinet-technical-support-engineer-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortinet-technical-support-engineer-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortinet-technical-support-engineer-7"}]}