{"id":1192596,"url":"https://alion.io/job/fortinet-technical-support-engineer-fortiauthenticator","title":"Technical Support Engineer - FortiAuthenticator","company":{"id":52696,"name":"Fortinet","domain":"fortinet.com","url":"https://alion.io/company/fortinet-blog","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":111,"ghost_share":0,"stale_share":0.495,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Frankfurt am Main, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":115000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":298},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FortiGate","optional":false},{"name":"TCP/IP","optional":false},{"name":"Active Directory","optional":true},{"name":"LDAP","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-24T13:35:31Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T21:02:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Reporting to ETAC Manager based in Kelsterbach, Germany, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for FortiGate and FortiAuthenticator.\nIn this position, the Technical Support Engineer will:\nConduct basic troubleshooting on Fortinet products, mainly the FortiGate and FortiAuthenticator, ensuring prompt resolution of customer issues.\nGather, analyze, and provide recommendations for configuration information, helping customers optimize their systems. \nCollect and analyze customer system information, identifying areas for improvement and suggesting corrective actions.\nOffer customer education to bridge knowledge gaps in networking, product understanding, and related areas. \nConsult technical documentation, bulletins, and release notes to address known issues and provide effective solutions.\nReproduce customer environments in lab settings, isolate and resolve problems, and propose innovative solutions. \nFollow up on technical cases, ensuring proper escalation, case management, and timely resolution. \nManage customer communications and expectations throughout the case lifecycle, leading customer management meetings for escalations. \nWho We Are Looking for:\nWe are seeking insightful, inclusive connectors to join our team. You foster collaborative partnerships by the ways in which you seek to understand others, work together, and diagnose complex organizational variables, issues, and opportunities. You have an ongoing sense of drive, informed urgency, and you are attentive to detail. You enjoy implementing holistic solutions that meet and scale with the strategic needs of the organization.\n6+ years of experience in networking or security industry.\nIn-depth knowledge of TCP/IP.\nHands on experience with security devices Firewalls/IPS/Mail Security Gateways.\nProficient spoken and written English and German language\nExcellent troubleshooting and problem-solving skills, enabling effective issue resolution. \nStrong written and verbal communication skills, facilitating clear and effective customer interactions.\nAbility to work in multicultural team environment.\nDesirable:\nUnderstanding of Active Directory and configuration.\nKnowledge of authentication protocols and methods (LDAP, RADIUS, Kerberos, NTLM).\nExperience with VPNs (IPsec, SSL) and implementation. \nKnowledge of database maintenance and SQL.\nFamiliar with Web application security and vulnerabilities (experience with exploits is plus).\nHaving any of industry certificates (FCP, CCNA, CCNP, CCSP, CISSP).","description_format":"text","description_chars":2571,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-24T17:23:58Z"}],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.826,"p_room":1,"age_days":0,"expected_fill_days":2,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/fortinet-technical-support-engineer-fortiauthenticator","json_url":"https://alion.io/job/fortinet-technical-support-engineer-fortiauthenticator.json","meta":{"generated_at":"2026-09-26T01:24:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1396,"day_limit":5000,"remaining_today":3604,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}