{"id":3282756,"url":"https://alion.io/job/fortinet-technical-support-specialist-fortisase","title":"Technical Support Specialist- FortiSASE","company":{"id":52696,"name":"Fortinet","domain":"fortinet.com","url":"https://alion.io/company/fortinet-blog","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":185,"ghost_share":0,"stale_share":0.811,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burnaby, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":110000,"currency":"CAD","period":"year","gross":null,"usd_annual":78445},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T05:32:02Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-11T01:47:52Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"As a Technical Support Engineer, you will:\nTroubleshoot Fortinet’s Secure Access Service Edge product, FortiSASE.\nCollection, analysis and change recommendations of configuration information\nCollection and analysis of customer system information\nRecommend corrective actions based on analysis\nProvide Customer education where needed due to gaps in networking, product knowledge etc.\nConsultation of technical documentation, bulletins and release notes for known problems\nReproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions\nFollow up on technical cases including proper escalation and management of the case until case closure\nManage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation\nWe Are Looking For:\nCandidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education\nDeep working knowledge of operating systems -- Windows, OSX, Linux\nDeep understanding of TCP/IP, routing protocols, L2/L3 switches\nStrong understanding of BGP, Hub-and-Spoke technology, SDWAN\nStrong Understanding of Authentication protocols - LDAP, SAML, RADIUS, OAuth\nExperience with security products -firewalls, IDS/IPS, VPN, virus scanning\nStrong troubleshooting and problem-solving skills\nPrevious call center experience, preferably supporting data networking products and/or security products is desirable\nStrong communication skills, both written and verbal\nEducational Requirement:\nBachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.\nAbout Our Team:\nJoin our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.\nWhy Join Us:\nWe encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.\nEmbark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.\nThe Canada base salary range for this full-time position is expected to be between $90,000 - $110,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.\nFortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.\nAll roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.","description_format":"text","description_chars":4181,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Endpoint Security","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-26T17:17:39Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.233,"p_room":0.35,"age_days":15,"expected_fill_days":3,"reasons":["conf:5","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":78445,"is_top_pay":false},"html_url":"https://alion.io/job/fortinet-technical-support-specialist-fortisase","json_url":"https://alion.io/job/fortinet-technical-support-specialist-fortisase.json","meta":{"generated_at":"2026-11-11T02:47:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1317,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52696},"rest":"https://alion.io/mcp/rest/get_company?id=52696"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortinet-technical-support-specialist-fortisase"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortinet-technical-support-specialist-fortisase"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortinet-technical-support-specialist-fortisase"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortinet-technical-support-specialist-fortisase\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortinet-technical-support-specialist-fortisase"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3282756}},{"tool":"search_jobs","arguments":{"company":"fortinet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3282756},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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