{"id":511591,"url":"https://alion.io/job/fortinet-technical-support-specialist","title":"Technical Support Specialist","company":{"id":52696,"name":"Fortinet","domain":"fortinet.com","url":"https://alion.io/company/fortinet-blog","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":181,"ghost_share":0,"stale_share":0.796,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burnaby, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":86900,"max":106200,"currency":"CAD","period":"year","gross":null,"usd_annual":74601},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-03-26T00:00:00Z","employer_posted_date":"2026-03-26","last_verified_at":"2026-11-07T20:31:33Z","board_verified":true,"closed_at":null,"days_open":227,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":226},"description":"Fortinet is looking for an experienced technical support engineer to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.\nThe candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:\nFortiAnalyzer -- Centralized Logging & Reporting\nFortiManager -- Centralized Configuration Management\nThe engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation.\nThe ideal candidate is not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.\nJob Responsibilities:\n·Provide direct technical web and telephone support\nEnsure that reported issues are well understood and the needed information is collected\nTroubleshooting FortiAnalyzer and FortiManager\nRecommend corrective actions based on analysis of collected information\nProvide Customer education where needed due to gaps in networking, product knowledge etc...\nConsult technical documentation, bulletins and release notes for known problems\nReproduce customer environments using lab equipment and report bugs\nRecommend alternative solutions or workarounds\nManage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue\nManage customer communications and expectations until the closure of each case\nProvide knowledge transfer to peer engineers\nJob Experience Required:\n·4+ years' experience in a technical support role in a networking/security company or equivalent education\n·Strong understanding of TCP/IP, routing protocols, L2/L3 switches\nExperience with security products (especially firewalls and VPN gateways)\nStrong troubleshooting and problem-solving skills\nPrevious experience providing technical support, preferably supporting data networking products and/or security products.\nStrong English skills both written and verbal.\nExperience in any of the following areas would be an asset:\n·Centralized Configuration Management Tools\n·SQL syntax & select statement design\nVM/Cloud Environments\nLinux administration (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions).\n\nEducational Requirement:\nBachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable\nThe Canada base salary range for this full-time position is expected to be between $86,900 - $106,200 annually. Wage ranges are based on various factors including the labour market, job type, and job level.Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.\nFortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.\nAll roles are eligible to participate in the Fortinet equity program.Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.","description_format":"text","description_chars":4208,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-07T15:13:53Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.123,"p_room":0.28,"age_days":226,"expected_fill_days":3,"reasons":["seen:226","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":74601,"is_top_pay":false},"html_url":"https://alion.io/job/fortinet-technical-support-specialist","json_url":"https://alion.io/job/fortinet-technical-support-specialist.json","meta":{"generated_at":"2026-11-08T00:55:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2022,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52696},"rest":"https://alion.io/mcp/rest/get_company?id=52696"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortinet-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortinet-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortinet-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortinet-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortinet-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":511591}},{"tool":"search_jobs","arguments":{"company":"fortinet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":511591},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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