{"id":2138409,"url":"https://alion.io/job/fortisalberta-customer-service-representative","title":"Customer Service Representative","company":{"id":1938663,"name":"FortisAlberta","domain":"fortisalberta.com","url":"https://alion.io/company/fortisalberta","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Airdrie, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":330},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T02:28:11Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T16:12:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"ABOUT US\nAt FortisAlberta we invest in our greatest resource - our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.\nAPPLICATION DEADLINE: October 31, 2026\nTITLE: Customer Service Representative (U26-197)\nDEPARTMENT: Customer Service\nWORK LOCATION/OFFICE: Airdrie Kingsview\nSTATUS: 01 Full Time - Salaried\nNUMBER OF HIRES: 10\nFortisAlberta is looking for 10 customer-focused Customer Service Representatives to help deliver a positive experience to customers across Alberta.\nIn this role, you will respond to customer inquiries through phone, email, and WebChat, help resolve service issues, and provide timely information during outages and emergency situations.\nIf you enjoy helping people, solving problems, and working in a fast-paced team environment, this is a great opportunity to put your customer service skills to work!\nJob Description:\nRespond to and resolve customer inquiries received through phone, email, WebChat, and other communication channels.\nSafely and effectively support customers during power outages and emergency situations.\nIdentify customer needs, resolve concerns, and escalate complex issues when additional support is required.\nCreate work orders and accurately document customer interactions and service requests.\nCollaborate with Dispatch and the FortisAlberta Control Centre to provide customers with timely information about planned and unplanned outages.\nMonitor incoming trouble calls and ensure appropriate customer follow-up is completed.\nMaintain accurate customer, outage, and service information within internal systems.\nReview meter information and support appropriate service actions, including reconnection requests.\nIdentify opportunities to improve processes and enhance the customer experience.\nParticipate in special projects and provide additional Customer Care support as required.\nQualifications:\nHigh school diploma.\nStrong customer service and communication skills with the ability to listen, understand customer needs, and provide clear information.\nAbility to remain organized and make sound decisions in a busy, fast-paced customer service environment.\nStrong attention to detail and ability to accurately enter and maintain customer information.\nAbility to work independently while effectively collaborating with team members and internal stakeholders.\nStrong problem-solving skills with the ability to follow established processes and resolve customer requests.\nProficiency with Microsoft Office applications.\nPrevious customer service experience and exposure to SAP systems are considered assets.\nImportant:\nPermanent, part-time role.\nBased out of our Airdrie location.\nHybrid position, with ability to work some days from home.\nAll successful candidates will be subject to an education verification, criminal background check and must provide references.\nThe Customer Care Centre operates 24 hours a day, seven days a week, and schedules will vary. Saturdays and Sundays may be regular scheduled workdays.\nMust be available for six weeks of full-time training, Monday through Friday from 8:00 a.m. to 3:30 p.m., and be available to work between 15 and 40 hours per week following training.\nAdditional testing may be required.\nTO APPLY TO THIS POSITION: Please submit your resume via the button below: \"Apply\"\nWe thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.\nIf you receive an error message when applying, please contact the system administrator at: ","description_format":"text","description_chars":3690,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-09T02:28:11Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.834,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["conf:4","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/fortisalberta-customer-service-representative","json_url":"https://alion.io/job/fortisalberta-customer-service-representative.json","meta":{"generated_at":"2026-10-14T16:44:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21277,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1938663},"rest":"https://alion.io/mcp/rest/get_company?id=1938663"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortisalberta-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortisalberta-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortisalberta-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortisalberta-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortisalberta-customer-service-representative"}]}